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Melio Payments

By Melio Payments
1.69 out of 5 stars
Melio payments is an easier way to pay and get paid. Pay business bills on your own terms, get paid the way that suits you best, and seamlessly sync with Xero. It’s time to streamline your payments process and say goodbye to wasted time and double data entry.
Rated
1.7
out of 5
Reviewed by
16
Xero users
Listed for
3 years
October 2022
Key functions
Payments
Loans, financing and credit

Overview

KEY BENEFITS More ways to make payments: Pay how you want, including by credit card (2.9% fee), pay multiple bills together, split a bill into several payments, and transfer money internationally.

Get paid how you want: Decide how you’d like to get paid while allowing your customers to pay how they please. Track and manage all of your invoices from any device, with full visibility, and easy payment tracking.

Seamless sync with Xero: Save time on data entry. Vendors, bills, and payments are automatically synced between your bill pay and accounting.

HOW IT WORKS WITH XERO Easily connect to Melio with your Xero account and all contacts, invoices, and payments will be automatically synced between both platforms.

START PAYING BILLS IN 3 SIMPLE STEPS
Add bill or invoice details: Upload a file, enter details or connect to Xero to import your invoices.

Select payment method: Pay via bank transfer or card, even where cards aren’t accepted.*

Choose payment delivery: We’ll send a check or bank transfer. Your payee doesn’t need a Melio account.

*Subject to card network limitations

GET PAID WITHIN A FEW CLICKS Upload or add invoices manually: Upload an invoice, enter invoice details, or connect your accounting software.

Send payment request: Enter payor’s details and an optional note. The payment request will be emailed to them.

Track your payment request: You can view the status of every invoice by heading to your Get Paid dashboard.

Melio Payments + Xero

Syncing your Melio and Xero account is very easy and takes just a few minutes.

Account payables, i.e. bills to pay, go through a two-way sync. This means that all your Awaiting Payment bills (Draft or Awaiting Approval will not be synced) and vendor details from Xero sync to Melio and your unpaid, scheduled and paid bills and vendor details from Melio sync to Xero. So you eliminate dual-data entry of bills and enjoy auto-reconcile payments.

With account receivables, i.e. invoices, the sync is from Xero to Melio. This means that invoices should be created in Xero and then synced to Melio. Once they are fully paid with a payment request, they are synced back to Xero and marked as paid in both accounts. Also, invoices that are paid outside of Melio and marked as paid in Xero will be automatically marked as paid in Melio as well.

Reviews & ratings

1.7 out of 5 stars
16 Reviews

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Most recent reviews

ED
Edward Davis
Posted
1 out of 5 stars

Statuses Meaningless - Correspondence Doesn't Exist

Xero actually bought Melio fairly recently. They try to get you to integrate the two. Unfortunately, Melio isn't reliable as a standalone so the idea of using it in an integrated way sounds like a disaster. Here's what happens: 1. you issue a payment request 2. your client pays it, you get an email that it has been paid, the status of the payment goes to "In Progress" 3. something happens in the payment (bad ACH info, card issuer blocks it) 4. Melio does nothing. They don't notify you. They don't notify your client. They try to resolve anything. 5. Eventually, you realize they've hit an issue but said nothing and done nothing. 6. You talk to a gibberish spitting support bot. 7. Then you finally get an "agent" 8. They don't use ticketing 9. They don't see a problem with a payment they said was sent not ever coming 10. They silently move the status back to Overdue 11. You contact support again 12. They tell you to "reissue" the invoice. You can't. The invoice they didn't collect has "used" that number even though it was never paid. 13. You make up an invoice number and reissue. 14. You contact your client directly. Cash flow is interrupted. Melio support acts like not having a ticketing system, not doing product testing, and showing statuses that are clearly false is just acceptable business practice. Congrats on the purchase Xero!!

Response from Melio Payments

Hi Edward, Thanks for sharing your feedback. We're sorry to hear that your experience was a frustrating one. I've reviewed your account and your interactions with our Melio Support team to identify where we may have missed the mark and to ease your frustration. The payment you are referring to had remained in Scheduled status, which means your payor had acknowledged the payment request and scheduled it. Within the scheduled email notification you received, the delivery date is shown as an estimate, and it also indicates that payment isn't confirmed until you receive a separate confirmation email. Since the confirmation was not issued, the payment was not processed, which may lead the payment's estimated delivery date to pass. If a scheduled payment cannot be collected, we do notify the payor if they need to take action. Since we're only able to discuss a payor's payment method directly with them, we recommend contacting your payor to let them know you have not gotten any payment confirmation yet so they can see if they are missing any actions required to complete their payment to you. We also appreciate your feedback about payment status and support. While chats do not automatically generate a customer-facing ticket number, our team keeps a record of all interactions, and you can feel free to request a reference number for an agent if needed. We'll share your feedback with our team as we continue working to improve your experience. Best, Team Melio
CN
Chris Naville
Posted
1 out of 5 stars

Utter vibe-coded crap

Can't link to account, fails to accept real addresses if they aren't recognized. You try to link it to Xero and it just fails to verify. Trash.

Response from Melio Payments

Hi Chris, Thanks for the feedback, and sorry for the trouble linking your account and getting Xero to verify your address. That's frustrating, and not the experience we want for you. If you're still running into this, please reach out to us at support@melio.com so we can help get it sorted out. Best, Team Melio
BP
Benjamin Pratt
Posted
1 out of 5 stars

No Xero sync

The $25 plan specifically states that it will sync with Xero, but when you go to the sync page, it isn't even an option, but they took my money anyway.

Response from Melio Payments

Hi Benjamin, Thank you for bringing this to our attention. I understand how confusing it would be to expect Xero syncing on the $25 plan and not see the option available after subscribing. To clarify, Melio does sync with Xero. During the initial sync, all unpaid bills and their associated vendors in Xero are imported into Melio. After that, any new bill you create in Xero, along with any new vendor tied to that bill, will automatically sync into Melio as well. We’d be glad to help you get the integration up and running and look into why the sync option isn’t appearing on your end. Please reach out to our support team at support@melio.com , and we’ll review your account setup to ensure everything is configured correctly. We appreciate your patience and the opportunity to make things right. Your experience matters to us, and we’re committed to improving. All the best, Team Melio

Additional info

Shared data

Xero
Melio Payments
Paymentsshared from Xero to Melio Payments and from Melio Payments to Xero
Invoicesshared from Xero to Melio Payments and from Melio Payments to Xero
Contactsshared from Xero to Melio Payments and from Melio Payments to Xero
Accountsshared from Xero to Melio Payments and from Melio Payments to Xero
PayItemsshared from Xero to Melio Payments

Functions

PaymentsLoans, financing and credit

Industries

Professional servicesAccounting

App details

By Melio Payments
Added in 2022

Countries

United States

Languages

English

Support

Contact supportsupport@melio.com

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Get started with Melio Payments

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