Melio Payments
12 Reviews
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RD
Richard Davis
Posted 29 Jul 2025
Love it.
Very convenient and well built.
MWMelissa Wasgatt
Posted 24 Apr 2025
Lots of issues and no tech support resolve
When we first started using Melio for our clients it was great. Worked as expected. Then they did a big update and very important features stopped working. They no longer sync combined payments to Xero. Though I have submitted many support tickets, almost a year later they still have not fixed the issue. They started charging in October 2024, with very little warning. Since Melio has became a pay to use app, sync with Xero disconnects almost weekly and still has not resolved combined payments syncing to Xero. Yet they now charge $.50 per item over 25 per month. They have shown zero regard to resolve any technical issues. They also will not allow you to collect payments from Individuals. If you are a business who sells to individuals, you cannot use Melio to collect payments. They do not recognize bill credits or partial payments. They miss the mark in so many areas of basic business. Save yourself the headache.
Response from Melio Payments
Hi Melissa, thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustrations you’ve experienced with Melio. We understand how disruptive technical issues—especially with something as critical as Xero syncing—can be to your business operations, and we apologize for the inconvenience caused.
After reviewing your recent interactions with our support team, we can confirm that your case has been escalated to our Technical team for further investigation. Please rest assured that the agent you’ve been in contact with will follow up via email as soon as there’s an update or resolution available.
We genuinely appreciate your patience and the opportunity to make things right. Your experience matters to us, and we’re committed to improving.
All the best, Team Melio
RR
Rob Rowell
Posted 29 Jul 2024
Does not connect to Xero
Xero says it is connected to Melio but Melio says it cannot verify credentials. Support said they needed to escalate but with no time frame on a solution if any. They have lost this accountants clients to Bill.com. Unfortunate because Bill.com is painful to use. Atleast it works.
One person found this review helpful.
FSFabian Soto
Posted 26 Sep 2023
Faulty Xero integration
The system is okay, but the integration with Xero is a mess, not responsive, and not reliable, and Melio support is deficient, they don't seem to know how to fix any issues. Don't waste your time with this app.
2 people found this review helpful.
MM
Michael McDonald
Posted 16 Aug 2023
It's cheap...but it's trash.
We tried to use it for AP to sync with Xero and pay vendors. The API sync with Xero is super buggy. Sometimes it works fine, and sometimes it only syncs random items or nothing at all. Sometimes it will display a bill but won't allow you schedule it for payment. Their customer service is nice, but not all helpful with anything beyond basic stuff. The tier 2 support seems unresponsive.
One person found this review helpful.
Response from Melio Payments
Hi Michael, thank you for sharing your feedback. We apologize that your experience has been less than satisfactory. We're aware of the Xero sync issues you're encountering and our support team is actively investigating to resolve them. We're committed to addressing your concerns and providing assistance. Please feel free to reach out to us at reviews@melio.com if you have any further questions or need assistance. Your feedback is invaluable to us.
Best,
Team Melio
MG
Matt Gonzales
Posted 16 Aug 2023
Melio has been such a huge help for my practice. I work with Steve Xu and he has been fantastic. He is quick to help me out with any questions or issues I may have. Melio and Steve have been great partners for me. Couldn't be happier.
Response from Melio Payments
Hi Matt, thank you for your wonderful feedback! We're thrilled to hear that Melio has been a valuable asset to your practice. Steve Xu is exceptional and we're delighted to know that he's been providing you with quick and efficient assistance. We're proud to be your partners in making your financial processes smoother. If you ever need further assistance or have questions, don't hesitate to reach out. We're here to help!
Best,
Team Melio
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.