Deputy

Honestly the worst software I have ever used, super glitchy and on top of that actually the worst customer service ever. No one knows what they are doing, constantly being passed on to the next human. Had to talk to 6 people to get 1 small problem solved. Don't waste your money!

Terrible customer service. They also have a minimum spend that’s not made clear at all. So regardless of how many users you have they’ll charge you a minimum fee monthly. Refuse to listen to the fact this isn’t clear. Don’t care about customers at all. Tried asking them questions about their GDPR compliance and my emails were ignored constantly, until I chased multiple team members. Update: Deputy took the time in the end to follow up with me over the phone to explain the cause of delays with emails. I appreciate the fact they took the time to do this, many companies wouldn’t bother. Whilst I’m still frustrated in the initial delays and minimum spend, I wanted to update the review to mention that they are following up when customers are unhappy.

The latest price increase on 1 July has increased the cost of Deputy for me by over 30%. If I stuck with Deputy, I would be spending four times as much on Deputy as I do with Xero! Crazy. I like the app, but not that much. We are looking elsewhere.