AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations.

We have been having issues with our Simpro for over a month. We cannot transfer invoices to Xero. We just keep getting the same response we need to remap our Simpro. I keep telling them that remapping doesn't fix the issue but I just keep getting the same response. We also have other issues. Don't set up Stripe payments through Simpro it doesn't work. I can't get any help from the support team. They also blame us for the problem. No customer support at all.

We have been with SimPro for 4 years, despite costs of subscription almost doubling, we have experienced downtime where there is no accessibility by trades in the field or office staff, loss of data meaning hours of work lost and having to be regenerated (so work is typically typed in word or similar and copy and pasted) the SimPRO service personnel don’t listen to the feedback of customers, and once the investment has gone into the setup ($3k+ in 2021) you are at a ransom to the price increases, 2 this year! Look around for feedback from other customers before making a decision to invest in SimPro, many are planning a transition despite the difficulty in doing so.