simPRO

I love using Simpro and support is very helpful when you have any issue however there is room to make this an amazing solution for your business.The integration into Xero works well for the most although sometimes when you need to reissue invoices or supplier bills this can get messy. Overall its a beast of a system. Id like to see quicker action from the ideas portal to simple suggestions

Simpro is great and works extremely well as our main workflow software. What I would like to see, however, is better integration with Xero. Xero has the superior reminder function (as an example), however, invoices that get imported to Xero don't contain enough useful information for the client so I cannot send them as an attachment with the reminder. As an example, our invoices are very detailed and contain hourly rates and materials and a thorough description of the work done. The imported version in Xero gives the client the job number and one line with the complete pricing. That's it. Luckily, Xero's reminder function is customisable enough to not attach the PDF and just tell people in the reminder text to contact me to resend the invoice from Simpro. But it sure would be much more convenient if the proper invoice text could be imported in full.

simPRO has been fantastic to deal with, the customer service is good and they more often than not listen to your request for improvements. The user experience for desktop users is fantastic but for the mobile app, it is almost good. A few things that are available on desktop like Take Off templates, is not available on the mobile app which I am sure is not a hard thing to integrate. This will save time quoting new jobs on the go than going back to your car and starting your laptop and then doing the quote and sending it. If it can be done with the customer in front of the customer on the mobile app. The conversion rate of a quote will be a lot better for the companies.