Plooto

Excellent gateway for sending payables payments but on the receivables side my challenge is with repeating invoices from Xero. Google Voice resold to our customers for example is usage based so the dollar amount is variable every month. We can't just update the repeating invoice in Xero and have Plooto charge the customer the variable amount each month. We have to also update the recurring payment scheduled in Plooto separately. Gocardless despite its higher fees is what we had to settle on avoid this error prone extra updating step.

I met the Plooto team members at XeroCon San Diego. They answered every question (over multiple booth visits over the two days) with flying colors. Interface is ok. It appears they've made improvements the last couple years. Initial onboarding is tough due to KYC and AML banking requirements. Yes, about five business day delay in movement of funds, avoided if you pre-load funds into your "Plooto Instant" account - or plan ahead. Yeah, some improvements needed. Support is getting better. Leadership issues according to GlassDoor - but it appears big changes have been made in the last 6 months. For the price, I'm very happy. Much more affordable than Bill.com And you end up in the exact same spot - just more money in the user's bank account (due to much lower fees).

They take way too long to turn around a payment, no where near the time of 3-5 business days. They give an estimate when the payment is authorized that later changes by 3 days longer, causing customers to incur late fees. When using to bill my customers, the prices for my clients is confusing for them, Customer support is a joke!