Melio Payments
9 Reviews
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FSFabian Soto
Posted 26 Sep 2023
Faulty Xero integration
The system is okay, but the integration with Xero is a mess, not responsive, and not reliable, and Melio support is deficient, they don't seem to know how to fix any issues. Don't waste your time with this app.
MM
Michael McDonald
Posted 16 Aug 2023
It's cheap...but it's trash.
We tried to use it for AP to sync with Xero and pay vendors. The API sync with Xero is super buggy. Sometimes it works fine, and sometimes it only syncs random items or nothing at all. Sometimes it will display a bill but won't allow you schedule it for payment. Their customer service is nice, but not all helpful with anything beyond basic stuff. The tier 2 support seems unresponsive.
Response from Melio Payments
Hi Michael, thank you for sharing your feedback. We apologize that your experience has been less than satisfactory. We're aware of the Xero sync issues you're encountering and our support team is actively investigating to resolve them. We're committed to addressing your concerns and providing assistance. Please feel free to reach out to us at reviews@melio.com if you have any further questions or need assistance. Your feedback is invaluable to us.
Best,
Team Melio
MG
Matt Gonzales
Posted 16 Aug 2023
Melio has been such a huge help for my practice. I work with Steve Xu and he has been fantastic. He is quick to help me out with any questions or issues I may have. Melio and Steve have been great partners for me. Couldn't be happier.
Response from Melio Payments
Hi Matt, thank you for your wonderful feedback! We're thrilled to hear that Melio has been a valuable asset to your practice. Steve Xu is exceptional and we're delighted to know that he's been providing you with quick and efficient assistance. We're proud to be your partners in making your financial processes smoother. If you ever need further assistance or have questions, don't hesitate to reach out. We're here to help!
Best,
Team Melio
SS
Scott Solana
Posted 9 Aug 2023
Melio - The Needed Payment Solution for Xero
Melio has proven to be the payment solution we needed for our business clients using Xero. It was easy to set up Melio and the integration works well between Melio and Xero, saving a lot of the double-keying our clients were having to do with previous, unconnected payment solutions. Invoices set up in Xero automatically interface into Melio with the vendor information and once payments are initiated in Melio, the information interfaces immediately back into Xero showing the invoice as paid. Melio is also a very cost effective solution - no fees charged for payments made via ACH. For small businesses using Xero, I would encourage you to try out Melio as an integrated payment solution.
Response from Melio Payments
Hi Scott, thanks for sharing this positive feedback. We're glad to know you're finding Melio to be such a resourceful tool for your business. It's fantastic to hear that the integration between Melio and Xero is streamlining your payment processes and reducing double-keying efforts. Your support means a lot, and we're here to keep delivering convenience and efficiency for your payments. If you ever have any questions or need assistance, feel free to email us at reviews@melio.com.
Best,
Team Melio
EA
eric avery
Posted 3 Aug 2023
FIX SYNCING ISSUES
It would be a great platform if it could stay connected to Xero. I have sync issues every time I use it. Going to switch to something more stable.
Response from Melio Payments
Hi Eric,
We appreciate you taking the time to provide us with your feedback. We understand that experiencing issues with syncing Xero and Melio can be frustrating. We've noticed that you have already informed our Support Team about this problem, and they have forwarded your feedback to the appropriate team. Since then, you have communicated with our Support Team that you are no longer facing this issue. Our internal teams consistently strive to enhance the syncing experience with Xero and resolve any emerging bugs. If you have any other problems, please don't hesitate to contact our Support Team for help.
All the best,
Team Melio
TC
Trevor Courtney
Posted 27 Jul 2023
Failing to Sync, Messing with reconciled transactions
At the moment, our sync is broken between Xero and Melio going in both direction. This follows a massive problem with Melio causing reconciled banking transactions to suddenly be unreconciled. Additionally, we've had duplicate payment transactions show up in our checking account - correct transactions and incorrect transactions from Melio with dates that aligned with the invoice date, not the transaction/payment date. Melio customer services sends me regular emails to confirm I was to close my support tickets, yet they haven't done anything to resolve things.
One person found this review helpful.
Response from Melio Payments
Hi Trevor, thank you for sharing your feedback, and we sincerely apologize for any inconvenience you've experienced. We want you to know that our support and technical teams are actively investigating the issues you've mentioned to provide a swift resolution. Rest assured, we'll keep you updated via email to ensure we address all your concerns and offer the best possible assistance. Your satisfaction is of utmost importance to us, and we assure you that your support ticket will remain open until this matter is completely resolved. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at reviews@melio.com. We appreciate your patience and understanding as we work to make things right.
Best,
Team Melio
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