New platform falls flat. The management at Bill.com can't explain why a forced migration to a lesser platform makes sense, but having used bill.com for years I'm done. Can't trust this management team to make the right decisions in the future. Whatever their reasoning, this was the New Coke experience when Classic is classic for a reason. Basic features on the old platform are now hidden or missing. The new UI loads slower, doesn't cache as much relevant data to perform searches across the account, basically slows workflow. Absolutely not an upgrade.
Response from Bill.com
@Chris Kern We're sorry to hear that you're not enjoying the new user experience. If you can come to the Support tab in your Bill.com account, we would love to get more feedback so we can keep making strides to continue improving the system.
Cumbersome and bug-prone. Support is very poor and blames Xero when after many hours of digging I find the issue was in Bill.com. Charged me double and I am still waiting on a refund. I tried to contact my sales rep with no response. I switched to Plooto wow what a difference seamless integration Easy to use fast and HALF the price I am so glad Bill.com is unresponsive it gave me the opportunity to fin PLOOTO yay.
Recently worked with Daniel F. on the Bill.com chat support line today. He was very informative and worked to get my issue resolved when syncing up Bill.com with my Xero Accounting software. Keep up the great work.
I've been using Bill.com for a couple weeks now. Super efficient. I had a sync issue which I was able to resolve by chatting with a Bill.com rep who was very knowledgeable and patient. We ran into a couple issues which she was able to help me fix. Many of our vendors already use Bill.com so we're able to send most payments electronically. I'm still working to add more.
I simply want to accept credit cards for my Xero invoices and have it as automated as possible. Is this the right solution or an extra layer and fee? Thanks.
Chat support is very quick and useful. Extremely functional use for company sizes from sole proprietors <$250k to midsize companies <$150m. Great audit trails, payment schedules, integration and clearing with Xero. 10/10 would recommend for ANY business to use this integration because it streamlines internal/external controls, holds all invoice back ups for tax purpose, and creates a seemless AP/AR process. Natalia was my chat rep today and did a great job.