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Reviews by verified Xero users.
4.3 out of 5 stars
73 Reviews

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Posted 21 Sep 2023
3 out of 5 stars

Good but doesn't sync FILES, doesn't have a true Xero bank feed

Generally good for paying bills but... 1. Doesn't sync FILES, files are only in Bill, they never sync to Xero. 2. Doesn't have a true Xero bank feed. No way to match feed transactions. They are all just dumped as Unreconciled in the Xero Bill bank ledger. 3. If you mainly use Bill for PAYING vendors BUT sometimes GET PAID by clients, the AR is always WAAAY off and does not do a true sync. Clearing an INVOICE in XERO DOES NOT clear it in Bill, so it is useless. Oh yeah, renaming to Bill???? Whose very bad idea was it to rename the company to be completely awkward to use in written and spoken language?
One person found this review helpful.
Mark Bostleman
Posted 3 Jun 2023
3 out of 5 stars

Still in development

It seems very close. But you can't modify the initial email template sent to customers - you can only modify the template that is sent later as a reminder. I could almost maybe go with their default template, but the language implies that the customer needs to log in to pay. That's not the case - there is no "login". The payment window is actually very clean and requires not login. So then I add my logo to my company profile and it's pixelated and distorted on the email to customers as well as the payment screen. On the PDF it's fine. I figured it was something I was doing wrong, so I reached out to support and was told this is a known issue and it will be fixed in the future. Ok, can't modify the email and can't add my logo. So I go to send an invoice to a test customer and the only available reply to address is my personal name and email address. No apparent way to add a non-personal address like That was the last straw. One issue after another just getting the most basic user scenario set up. The way these things go stuff like this is usually just the tip of the iceberg and I'm not going to roll something out to my customers that I have to end up tearing out a month from now.
One person found this review helpful.
Chris Kern
Posted 13 Jul 2020
1 out of 5 stars
New platform falls flat. The management at can't explain why a forced migration to a lesser platform makes sense, but having used for years I'm done. Can't trust this management team to make the right decisions in the future. Whatever their reasoning, this was the New Coke experience when Classic is classic for a reason. Basic features on the old platform are now hidden or missing. The new UI loads slower, doesn't cache as much relevant data to perform searches across the account, basically slows workflow. Absolutely not an upgrade.
2 people found this review helpful.

Response from

@Chris Kern We're sorry to hear that you're not enjoying the new user experience. If you can come to the Support tab in your account, we would love to get more feedback so we can keep making strides to continue improving the system.
Richard Loasby
Posted 15 May 2020
1 out of 5 stars
Cumbersome and bug-prone. Support is very poor and blames Xero when after many hours of digging I find the issue was in Charged me double and I am still waiting on a refund. I tried to contact my sales rep with no response. I switched to Plooto wow what a difference seamless integration Easy to use fast and HALF the price I am so glad is unresponsive it gave me the opportunity to fin PLOOTO yay.
2 people found this review helpful.
Laura Rusk
Posted 1 May 2020
4 out of 5 stars
Recently worked with Daniel F. on the chat support line today. He was very informative and worked to get my issue resolved when syncing up with my Xero Accounting software. Keep up the great work.
Don Schaffer
Posted 26 Sep 2019
5 out of 5 stars
I've been using for a couple weeks now. Super efficient. I had a sync issue which I was able to resolve by chatting with a rep who was very knowledgeable and patient. We ran into a couple issues which she was able to help me fix. Many of our vendors already use so we're able to send most payments electronically. I'm still working to add more.
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