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Deputy

By Deputy
4.02 out of 5 stars
Free 31 day trial available
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Simplify Shift Work with Staff Scheduling, Time Tracking & Labor Compliance. Generate Xero invoices in one click from employees' worked time!
Rated
4.0
out of 5
Reviewed by
136
Xero users
Try this app
Free 31 day
trial available
Listed for
8 years
May 2016

Deputy can help your business

Overview

Deputy is the leading solution for businesses managing shift workers, including those in hospitality, retail, healthcare among other industries. Connect Deputy and Xero and you’ll spend less time organizing your team (and their paperwork), and more time where it matters.

  • Insights driven scheduling that creates optimal schedules in minutes.  With Deputy's intuitive drag-and-drop roster builder, you can see live wage and sales reporting, easily copy/paste shifts or templates, or use our AI-powered scheduler to auto-build optimal schedules in a single click. 

  • Modern time tracking software that captures accurate, digital timesheets on any device. Employees can clock in/out on their device (iOS/Android) or a kiosk. Geolocation and facial recognition ensure accuracy. Digital timesheets are auto-created and sent to managers for approval. 

  • Employee management and wellbeing tools that keep your team engaged. Deputy's features empower employees and managers: leave management and unavailability tools prevent conflicts, while open shifts and shift swapping offer schedule flexibility. Shift Pulse gives managers valuable insights into employee well-being, reducing churn. Our HR product streamlines onboarding, ensuring a 5-star experience for new hires from day one. 

  • Powerful reporting, to surface the data you need to drive your business forward.  Leverage Deputy's pre-built reports for insights into commonly used metrics like wages, timesheets, and sales, or create custom reports to analyze specific aspects of your business performance. 

  • Streamlined payroll, taking your pay run time from days down to minutes. With approved timesheets seamlessly sent to Xero, eliminate double data entry and reduce errors, completing payroll in just a few clicks.

Deputy is trusted by over 300,000 workplaces to simplify rostering, timesheets, award interpretation, and manage new hire onboarding, staff communication, and engagement.

Deputy
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Deputy + Xero

Time Savings: Connect Deputy and Xero to save hours on business admin.

Quick Setup: Add employee info in minutes.

Effortless Payroll: Export timesheet data directly into Xero for easy pay runs, eliminating double entry.

Invoicing Made Easy: Generate Xero invoices with one-click from Deputy’s digital timesheets.

Leave Balance Sync: Keep employee leave balances updated between platforms.

Trusted Solution: Thousands of shift-based business owners rely on this integration to streamline employee management.

Reviews & ratings

4.0 out of 5 stars
136 Reviews

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Most recent reviews

CB
Craig Bridle
Posted 23 Sep 2024
1 out of 5 stars

No Customer Service

After the initial onboarding a paying the monthly bill, the customer service is less active than a ghost town. Tried calling our initial rep, phone disconnected. Easier and quicker to do an IT Course and build a new system
5 people found this review helpful.

Response from Deputy

Hi Craig, Thank you for sharing, and we’re sorry to hear that this has been your experience. We offer 24/7 support. Our sales reps sometimes move between roles internally, which may have impacted your initial sales rep's availability. Please reach out to our 24/7 support team, who are available and happy to help. Best, Team Deputy
JS
Jim Smith
Posted 28 Aug 2024
1 out of 5 stars

Just don't do it (40 years in business)

Clumsy system, lacks decent customisation options, messaging system abysmal, no option to schedule across periods > week (averaging has to be manually tracked) - honestly I struggle to find any advantage over Xero and a spreadsheet.
5 people found this review helpful.

Response from Deputy

Hi Jim, We’re sorry to hear you haven’t had the best experience. We would love to help you get the most out of our product. Our support team is ready and happy to assist you with customisation and scheduling across different time periods. Please contact support for assistance. We hope to hear from you soon. Best, Team Deputy
LL
Lauren Lance
Posted 5 Jul 2024
1 out of 5 stars

Misleading Pricing Information

We started using Deputy in 2018. Till recently, it provided the functionality that our business required. Like many in the retail industry, we have experienced difficult times recently and in the last 6 months have closed 3 locations, going back to just one. I have been reviewing all our subscriptions and noticed that the monthly $27.50 charge seemed to be over the $8pp charge I thought we were paying for (we are now down to 2 staff). I contacted Deputy and received a prompt response from a service agent. When I highlighted the discrepancy, all they could do was provide a generic copy and paste link from a which justifies the minimum $25 monthly charge to covering "our upfront set-up and ongoing support and technology costs". The worst part of this experience is the fact that when I highlighted to the agent that the monthly charge is not displayed on their pricing page on their website as it is on one of their competitors, RosterElf, they ignored me. This is quite frankly deceiving, in addition to not being displayed on the pricing page, it’s also not detailed on the dashboard to a deputy user either. This is only mentioned/ hidden on help centre page of the website. We have now cancelled our subscription and found an app that suits our budget and functionality requirements. If you’re reading this and you’ve made it this far ;) we have now switched to Droppah- great news, it’s free for teams of up to 11 and even offers integration with Xero for payroll.
16 people found this review helpful.

Response from Deputy

Hi Lauren, Thank you for taking the time to leave us this feedback, and we’re sorry to see you leave us as a Deputy customer. In 2022, we introduced a minimum monthly spend to ensure that we are able to continue building a product that serves our customers today, and into the future while also delivering an excellent level of customer service. Despite our best efforts to communicate this change at the time via several emails, it seems that unfortunately in this case the emails may have been missed, and we’re sorry that this change took you by surprise. We are disappointed to hear that you feel misled with our pricing, as we pride ourselves on our pricing transparency, with all details about our pricing listed on our website’s pricing page (deputy.com/pricing). Our minimum spend details can also be found on our pricing page, within our frequently asked questions. We wish you and your business all the best, The Deputy Team

Additional info

Shared data

Xero
Deputy
Timesheetsshared from Deputy to Xero
PayItemsshared from Xero to Deputy
Employeesshared from Xero to Deputy and from Deputy to Xero

Functions

Payroll HRTime tracking

Industries

HealthRetailHospitality

App details

By Deputy
Added in 2016

Countries

Australia, Canada, Global, Hong Kong, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English

Support

Contact supportsupport@deputy.com

31 day free trial available

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.