Relay

    4.85 out of 5 stars
    Relay is small business banking built for you and your clients.

    Overview

    Relay is a no-fee, online business banking and money management platform built to solve the unique cash flow challenges faced by small businesses and the back-office busy work that their accountants and bookkeepers take on.

    Our banking features and accounting software integrations solve all the pesky problems that traditional business banks cause for you: vague and incomplete transaction data, broken bank feeds and risky, unreliable methods for accessing client bank accounts.

    With Relay, each of your clients will get:

    • No account fees or minimum balances that tie up cash flow
    • FDIC insurance up to $250k per business
    • 20 checking accounts to compartmentalize income and expenses
    • 50 physical or virtual and physical debit cards to organize spend
    • ACH, wire, or check deposits and payments
    • Personalized customer support by email, chat and phone

    You, the advisor, get business banking features that streamline your back-office:

    • Reliable bank feeds that don’t break, skip or duplicate
    • Speedier reconciliation with ultra-detailed transaction data
    • Safe, hassle-free access to client banking via your own role-based login
    • Simple, convenient accounts payable features baked into client banking
    Explore all features of Relay

    Relay + Xero

    Relay syncs ultra-detailed transaction data into Xero to help you reconcile accounts faster and with less back-and-forth with clients.

    Debit card transactions have clean, standardized vendor names and they’re pre-categorized for you. Outgoing ACH, check and wire payments all include a “reason for payment,” and incoming check deposits include a picture of the check.

    Plus, with Relay Pro—a subscription-based accounts payable add-on—centralizes accounts payable and client banking. With Relay Pro, you can:

    • Auto-import unpaid bills from Xero into Relay Review, approve and pay all bills from a single Relay dashboard
    • Create single- or multi-step approval rules for bill payments
    • Consolidate payments to the same vendor into a single transaction
    • Auto-sync paid bills as “paid” back to Xero for one-click reconciliation

    Reviews & ratings

    4.8 out of 5 stars
    26 Reviews
    5 star(92%)
    4 star(4%)
    3 star(0%)
    2 star(4%)
    1 star(0%)
    JS
    Jordan Schrage
    Posted
    5 out of 5 stars

    Love it. Easy to use

    Love this bank. Payments are easy, Deposits easy. Not cash friendly but have solutions. Great user control. I am an accountant and love how this bank handles multi-entity banking and allows us to be way more efficient. Images of checks come through the bank feed via a link. Its great.
    LF
    Leon Fleyshman
    Posted
    4 out of 5 stars

    New tech evolution

    Relay offers an evolution in banking. Experienced users will see some benefits immediately: great customer service, solid feeds, nice to be able to say to our friends that wire transfers are free, a single login for multiple clients, etc. Yes, there are some unfinished issues they are working on - and this is to be expected for new tech. As a business owner, I'm interested in a solid ecosystem, and simply want banking to work. We support Relay and genuinely like their service and people. Considering what they are trying to do, we are more than willing to experiment with them. All of us will benefit.
    JH
    Joe Hand
    Posted
    2 out of 5 stars

    I would love it to be functional

    We've faced nonstop issues with Relay. I was excited about all the positive review here. But unfortunately we've not had the same experience. As a former software developer, its clear their team is not focused on the details. I've received emails with "NULL" in them when data was missing. They have counters screens that are regularly wrong (step 4 out of 3). Their international wire form requires you send an email to support to understand why it isn't validating, even if its just a character that isn't allowed. Our Xero connection randomly fails. Bills don't show up, leading us to miss payments. The only redeeming thing so far is their customer service is responsive.

    Additional info

    Shared data

    Xero
    Relay
    Paymentsshared from Xero to Relay and from Relay to Xero
    Invoicesshared from Xero to Relay
    Contactsshared from Xero to Relay and from Relay to Xero

    App details

    Added in 2020

    Countries

    United States

    Languages

    English

    Support

    Setup walkthroughContact supportsupport@relayfi.com

    Contact

    18882059304

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    Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.