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Gusto

By Gusto
4.31 out of 5 stars
Free 90 day trial available
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Behind every successful business is a thriving team. Hire, pay, insure, and support your employees with Gusto’s all-in-one people platform.
Rated
4.3
out of 5
Reviewed by
74
Xero users
Try this app
Free 90 day
trial available
Listed for
10 years
June 2014

Overview

Gusto is built for modern businesses and accountants who want a refreshingly easy, automated way to manage payroll, benefits, HR, and workers’ compensation all in one place, entirely online.

Gusto
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Gusto + Xero

Payroll transactions sync with Xero each time you run payroll, keeping your books up to date and making your bank reconciliations a piece of cake.

Control how much detail you’d like to see in Xero - choose to sync entries broken down by Employee, Departments, Job Titles, or Gusto Projects.

Gusto also supports Xero tracking categories so you get better visibility into payroll expenses without the need to manually tag transactions.

Reviews & ratings

4.3 out of 5 stars
74 Reviews

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Most recent reviews

CT
Christina Thomason
Posted 23 Sep 2024
1 out of 5 stars

Awful Customer Service

This company has horrible customer service. You cannot ever get anyone to help you. When you reach them on the phone, they always say that they will create a ticket, and someone will get back to you within 24 hours. When they do get back to you, it is via email. We had a hard time setting our account up and getting our bank account connected. So, they ended up canceling our membership. After back and forth for months to get it reinstated while our payroll runs hung in limbo, we never got it working and now after paying them for several months and having all our staff download the app and use it for clocking in and out, we now cannot process payroll and have to change companies and start all over. I'm switching to Deed. They have great reviews. I would go there. Do not give this overseas company your business.
AP
Andrew Plumer
Posted 18 Apr 2024
1 out of 5 stars

Can't even complete sign up

I set up my account thru Xero and began entering my company's info over a series of days. Each time I logged in thru Xero with no issues. Suddenly today, I encounter identity verification and despite logging in this morning, now it asked me to take photos of my license (which no longer looks like me) and then go live to look into a blurry camera image and do acrobatics with my face. Since I look nothing like my license, it obviously could not achieve its goal. Why is Gusto using tech that is highly susceptible to error generally, and that disproportionately is subject to error with non white faces.... Then when I called the help number at 3:30 in the afternoon, I get an "office is closed until 4:45pm eastern time" message. I am trying to run a business and the payroll company is unreachable in the middle of my work day. I have burned almost 2 hours trying to get in since I have already spent more then that entering my info. Gusto may have lost a client before they had one...
JM
Jeremy Milikow
Posted 22 Feb 2022
5 out of 5 stars

Really easy to work with

I've seen a lot of low reviews posted here and I have to say that I'm really surprised. Our experience with Gusto has been nothing but positive. The interface is very intuititve and easy to use. For the few situaitons where we needed customer support, they were very responsive and friendly. I have recommended them to colleagues and would not consider switching to any other provider at this point.
One person found this review helpful.

Additional info

Shared data

Xero
Gusto
Invoicesshared from Gusto to Xero
Accountsshared from Xero to Gusto
Tracking Categoriesshared from Xero to Gusto
Manual Journalsshared from Gusto to Xero

Functions

Payroll HRAccountant tools

Industries

Professional servicesAccounting

App details

By Gusto
Added in 2014

90 day free trial available

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.