New platform falls flat. The management at Bill.com can't explain why a forced migration to a lesser platform makes sense, but having used bill.com for years I'm done. Can't trust this management team to make the right decisions in the future. Whatever their reasoning, this was the New Coke experience when Classic is classic for a reason. Basic features on the old platform are now hidden or missing. The new UI loads slower, doesn't cache as much relevant data to perform searches across the account, basically slows workflow. Absolutely not an upgrade.

Cumbersome and bug-prone. Support is very poor and blames Xero when after many hours of digging I find the issue was in Bill.com. Charged me double and I am still waiting on a refund. I tried to contact my sales rep with no response. I switched to Plooto wow what a difference seamless integration Easy to use fast and HALF the price I am so glad Bill.com is unresponsive it gave me the opportunity to fin PLOOTO yay.

Recently worked with Daniel F. on the Bill.com chat support line today. He was very informative and worked to get my issue resolved when syncing up Bill.com with my Xero Accounting software. Keep up the great work.