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Pinch Payments

By Pinch Payments
4.71 out of 5 stars
Tired of having to chase your customers to get invoices paid. Automate your business's accounts receivables with Pinch. Xero’s top rated payments app.
Rated
4.7
out of 5
Reviewed by
73
Xero users
Listed for
6 years
November 2017
Key functions
Invoicing and jobs
Payments

Overview

Do you invoice your customers to receive payments? Pinch aims to give you back the time and resources that your business spends invoicing and chasing payments. Spend more time doing important work and less time on accounts administration with Pinch.

No gimmicks necessary. Pinch achieves its goal by giving you all the tools the big businesses use in a package that is easy and intuitive to set up and manage.

With Pinch, your business is able to collect credit card payments, offer direct debit for repeat customers and set up payment plans for customers struggling to pay off their bills. It even gives your customers the option to set up a customer portal, allowing them to manage their own accounts, change details, set up direct debit themselves and download invoices.

Unlike competitors, our direct debit feature allows your customers to automatically pay on a repeat basis using not just bank transfer but credit cards too, and can even work for customers whose invoice amounts change regularly (hello auto-recurring time and materials billing!).

Pinch customers repeatedly tell us that one of their favourite features is our batch payments functionality, which allows you to send one email containing several invoices, and allows your customers the ability to pay off one or several of these invoices at the click of a button.

Best of all, invoices that are paid using Pinch are then automatically reconciled with your accounting system providing a cleaner file. Your accountant will love you come tax time!

Pinch charges 30c/transaction plus 1% for direct debit from a bank account (capped at $5) and 1.95% for credit and debit cards.

There are no setup, minimum, or monthly fees.

Pinch Payments
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Pinch Payments + Xero

There’s a reason that Pinch is the highest rated payments and invoicing app on the Xero App Store. When you add Pinch Payments to your Xero package; invoicing and collecting payment goes from a mind numbing admin task to a simple set of automations. Whether it's just one painful part that's the problem, or you want your entire accounts receivables process automated from end to end, Pinch can assist.

Synchronising Pinch with Xero is easy. Simply create a free account on the Pinch website and follow the prompts to authorise it with Xero. You can connect Pinch with Xero in under 60 seconds. From there upload business verification information for approval and within a couple of business days you can start removing a massive headache.

When you set up your Pinch account it automatically syncs your Xero contact list, no manual data migrations necessary.

Some of our Xero specific features include:

Adding a payment link to your Xero invoices to allow your customers to pay for services with a credit or debit card instead of having to log into their online banking and transfer you cash.

Or better yet...

Auto-sending invoice alerts via email from Pinch when marked as approved in Xero. This is great if you use a separate job tracking system that copies invoices to Xero such as a time tracking system, job management platform or project management system. Our tech support, pool maintenance and home services customers absolutely love this feature as it unlocks the ability to automatically invoice when doing time and materials billing.

From there you can easily send direct debit requests to any of your existing customers that are a bit tardy with payment and get them to pre-approve you for auto payment on your routine invoices. You can even set authorisation limits, so if you have customers that do repeat small jobs but also have larger invoices, you can automatically collect the smaller ones, without shocking them by taking the larger ones.

By using the above two features in tandem, you can make collecting payments on the vast majority of your invoices automatic.

Last but definitely not least; gone is the need to do manual reconciliation because Pinch does it for you! Every payment we process gets automatically reconciled with the corresponding Xero invoices. Yet another routine accounts admin step gone. This cleaner more consistent file will make you your accountant's favourite client.

Reviews & ratings

4.7 out of 5 stars
73 Reviews

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Most recent reviews

JB
Julie Baxter
Posted 18 Jan 2024
5 out of 5 stars

Super simple, well designed & great service

Its so easy to work with. Well designed platform, and always able to talk to the Pinch team if we have questions. As its well thought out, any of my team can use it and navigate with ease. They provide training and refreshers. Its above the other programs and service given out there.
RH
Russell Hurren
Posted 23 Nov 2023
5 out of 5 stars
We moved away from multiple systems - eWay for manual payments, Cloud Depot for automatic payments and a merchant account with a bank. Pinch Payments has saved us money, integrated more smoothly into Xero and simplified the process of setting up new customers. Only thing that would make it better is faster payouts (the bank paid us by 18:00 each day).
PD
Paul DeGatesbury
Posted 15 Nov 2023
1 out of 5 stars

Extremely Disappointing Experience with Pinch Payments

I rarely leave reviews, but my experience with Pinch Payments in the Xero marketplace has compelled me to do so, and unfortunately, it's far from positive. From the outset, I found their system to be exceptionally difficult and user-unfriendly. This was a stark contrast to other payment solutions I've used in the past, such as Stripe and PayPal, which were far more intuitive and easy to navigate. The customer service, or rather the lack thereof, was the worst part of my experience. It was virtually non-existent, leaving me without support during critical moments. This level of service is unacceptable, especially when dealing with financial transactions. Moreover, I found their practices to be questionable and frankly, dishonest. There were instances where my funds were retained without any clear or justified reason. This kind of petty behavior is not only frustrating but also raises serious concerns about their trustworthiness and reliability as a payment processor. In conclusion, I would strongly advise against using Pinch Payments. There are numerous other payment options available in the Xero marketplace that are more straightforward, reliable, and have a much better track record of customer service and transparency.

Additional info

Shared data

Xero
Pinch Payments
Payment Servicesshared from Xero to Pinch Payments and from Pinch Payments to Xero
Invoicesshared from Xero to Pinch Payments and from Pinch Payments to Xero
Contactsshared from Xero to Pinch Payments and from Pinch Payments to Xero
Branding Themesshared from Xero to Pinch Payments
Bank Transactionsshared from Pinch Payments to Xero
Accountsshared from Xero to Pinch Payments and from Pinch Payments to Xero

Functions

Invoicing and jobsPayments

Industries

Construction and tradesProfessional servicesAccounting

App details

By Pinch Payments
Added in 2017

Countries

Australia, New Zealand

Languages

English

Support

Setup walkthroughContact supporthello@getpinch.com.au

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Get started with Pinch Payments

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.