Astounding lack of accountability and zero emotional intelligence. Avoid. I spent real effort just trying to SIGN UP as a new customer — and couldn't get through their process. When I raised the issues, customer service deflected: it was the "third-party applications' fault." Those third-party apps are part of PaymentEvolution's own onboarding. Blaming your own signup flow's components instead of fixing the experience is a choice, and it tells you exactly how they'll handle problems with your payroll later. The low point: when I expressed how frustrated I was, the rep told me that "frustration is not going to help solve any problems." Lecturing a customer about their tone instead of fixing the broken process is the most tone-deaf customer service response I've encountered in years. If this is the experience they give people trying to become paying customers, I have no interest in finding out what happens when something goes wrong with an actual payroll run. I hung up, went straight back to Wagepoint, and will never consider PaymentEvolution again. One star is generous.

Weeks to set up. Process is not well disclosed at the start and results in multiple additional process requiring input from Banks via signed lettters, Accountants, 3rd party ID verification providers, etc all completely ridiculous given it's an engagement via the Xero app store

Payeveolution needs to build the time track app that they pitched back in early 2024