@Alex Lewis Alex - thank you for taking time to post your message here. I'd encourage you to contact our support team (support@paymentevolution.com) for specific issues related to your account. The incident you are referring to is related to a storage subsystem failure which contained some of our client data. Our backup and recovery operations were able to bring clients back online almost immediately (in read-only state and eventually, “full-access”) and we’ve implemented several changes to improve our recovery time in scenarios like this. Regardless, we know that even short period of inaccessibility can cause issues for time-sensitive processes like payroll and vendor payments. Our customer success and sales teams worked with affected clients to ensure that any delays in processing their transactions would not affect their employee and vendor payments. No payments entered into our systems were missed or delayed by this incident. I’m sorry for the inconvenience this has caused you. We continue to work hard to mitigate against most disruptive events – and in this case, we’ve learned how to better improve our recovery operations to reduce the impact to you. I know that you have placed tremendous trust in us to process your payments and handle critical functions for your business. We are humbled by the number of clients who graciously understood the situation and trusted us to make things right. We’ll continue to work hard every day to earn that trust and I’m truly thankful for your patience and understanding as we work to resolve the situation for your profile. You can always reach us support@paymentevolution.com or +1 647 776 7600 -sam