You’re on the Canada site
Select a region

ShiftCare

By ShiftCare
Featured app
4.84 out of 5 stars
Free 7 day trial available
Get this app
**ShiftCare** is your all-in-one **NDIS software** for rostering, invoicing, documents, and progress notes. With a mobile app for caregivers, it's everything care teams need to stay organised, compliant, and focused on delivering great care.
Rated
4.8
out of 5
Reviewed by
49
Xero users
Try this app
Free 7 day
trial available
Featured in
Featured app
collection

Overview

NDIS and aged care providers use ShiftCare to deliver better care with less admin

ShiftCare helps NDIS and aged care teams reduce admin time by up to 90%, so they can focus on delivering quality, person-centred support.

With built-in rostering, GPS clock-ins, and automated invoicing, ShiftCare simplifies compliance with NDIS and aged care funding requirements. Staff can access shift details, client notes, and care plans from any device, ensuring accountability and reducing errors.

Real-time updates, secure documentation, and optional family access increase transparency and improve care coordination across teams.

ShiftCare’s job board fills shifts faster. Roles can be posted instantly, with filters to match staff by location, skills, or qualifications. Approval flows ensure oversight where needed.

Progress tracking, custom templates, and automated reminders support compliance and reduce the risk of missed documentation.

ShiftCare’s 96% customer satisfaction score reflects its focus on solving day-to-day provider challenges, from billing to rostering to audits.

Built forsupport workers, trusted by providers, and designed to grow with your organisation.

ShiftCare
Play Video
, opens in a dialog

ShiftCare + Xero

ShiftCare + Xero: reduce admin and stay compliant with streamlined invoicing and payroll ShiftCare’s integration with Xero helps NDIS and aged care providers reduce invoicing and payroll admin by up to 90%.

Export approved timesheets from ShiftCare to Xero in seconds—no double handling or manual entry. Generate invoices in ShiftCare and sync them directly to Xero to save hours on billing.

Sync staff and client records between platforms to keep data consistent. Match pay items and allowances to ensure accurate, compliant payroll—every time.

Approve timesheets in bulk or one at a time, depending on your workflow.

Why it matters:

Cuts time spent on invoicing and payroll

Reduces errors that trigger audits or payment delays

Scales with your team, whether you manage 5 or 500 staff

Built for support coordinators, finance teams, and care managers who need reliable tools that work together.

You focus on care. ShiftCare + Xero takes care of the rest.

Reviews & ratings

4.8 out of 5 stars
49 Reviews

Sort and filter

Rating
Sort

Most recent reviews

KC
Kylie Crambrook
Posted 15 Oct 2024
5 out of 5 stars

So glad we made the move to ShiftCare

The team at ShiftCare have been so helpful! Their system is so easy to navigate, and we love the features they have to offer. The team are always taking suggestions on board and constantly making updates and improvements to an already fantastic system

Response from ShiftCare15 Oct 2024

Thank you for your review Kylie! We're glad to hear you are enjoying our software!
DM
Donna Mark
Posted 3 Oct 2024
5 out of 5 stars

Reliable

As an employee who uses ShiftCare to keep track of upcoming shifts and to record my daily notes, it’s simple to use and always reliable. Highly recommend.

Response from ShiftCare3 Oct 2024

Thank you for your review Donna!
DM
Daniel Masters
Posted 1 Oct 2024
5 out of 5 stars

Efficient, Affordable, and Continuously Improving Platform for Care Businesses

I thoroughly evaluated the market for a platform to manage my support business, and ShiftCare stood out for several reasons: 1. Transparent and affordable pricing: The clear, publicly disclosed pricing structure with flexible licensing tiers is especially accommodating for smaller businesses like ours. 2. Responsive customer service: ShiftCare’s team is friendly, knowledgeable, and quick to address any questions, whether through live webinars or direct support. 3. Flexible seat management: The ability to adjust user licenses mid-cycle and apply credits instantly is a standout feature. 4. Xero integration: ShiftCare’s seamless integration with Xero simplifies invoicing and payroll management. 5. Continuous improvement: ShiftCare maintains a semi-public roadmap, consistently delivering updates and bug fixes that enhance the user experience. 6. Comprehensive support materials: Their extensive library of guides, videos, and webinars offers unmatched resources, making onboarding and ongoing use easy compared to competitors that hide their software behind lengthy processes. Areas for Improvement: - Mobile and UX enhancements: - The mobile app and website need better optimisation for admin tasks, such as managing shifts and inputting data more efficiently. - Improve date pickers to make keyboard input smoother and allow for scheduling shifts at times other than 15- or 30-minute increments. - Xero syncing: Staff information between Xero and ShiftCare should sync automatically. - User management: Allow the app to support multiple identities to avoid repeated logins when managing multiple clients or staff. - Shift management: - Improve handling of split shifts and recurring shifts—splits should be smarter, and a button for indefinite recurrences is needed. - Better visual cues for added shift instructions and confirmations before closing edited shifts would enhance the workflow. - Xero integration issues: Fix exporting bugs like apostrophes and client name formatting that cause issues when syncing with Xero. - Miscellaneous: Minor tweaks like renaming “Resend Invite” to “Send Invite” and adding a confirmation modal when closing shifts being edited would greatly improve user experience.

Additional info

Shared data

Xero
ShiftCare
Timesheetsshared from ShiftCare to Xero
PayItemsshared from Xero to ShiftCare

Functions

CRMTime tracking

Industries

Health

App details

By ShiftCare
Added in 2023

Countries

Australia, Canada, New Zealand, United States

Languages

English

Support

Setup walkthroughContact supportsupport@shiftcare.com

Contact

02 8311 4101

Follow

FacebookInstagramLinkedIn

7 day free trial available

You might also like

  1. Payroll HR, Time tracking

    Deputy

    4.04 out of 5 stars
     141
    Payroll HR, Time tracking
    Simplify Shift Work with Staff Scheduling, Time Tracking & Labor Compliance. Generate Xero invoices in one click from employees' worked time!
  2. Payments

    Stripe

    2.78 out of 5 stars
     313
    Payments
    Stripe makes it easy to accept payments from debit cards, credit cards, Apple Pay, and Google Pay for online invoices sent from Xero—so you can get paid faster.
  3. Bills and expenses, Documents

    Hubdoc

    3.38 out of 5 stars
     217
    Bills and expenses, Documents
    Hubdoc is Xero’s data capture tool. Hubdoc and Xero together make bookkeeping seamless – unlocking valuable insights about your business.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.