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ShiftCare

By ShiftCare
4.84 out of 5 stars
Your all-in-one NDIS Software, ShiftCare gives teams and care providers everything they need to manage rostering, billing & invoicing, documents, and progress notes all in one place, including a mobile app for caregivers on the go.
Rated
4.8
out of 5
Reviewed by
49
Xero users
Listed for
1 year
May 2023
Key functions
Time tracking
CRM

ShiftCare can help your business

Overview

ShiftCare is a user-friendly care management software platform designed to streamline processes and enhance productivity, enabling care providers to focus on what truly matters; delivering highly personalised client care, while growing their business.

With ShiftCare's cutting-edge technology, planning and organising teams, shifts, and rosters becomes simple and intuitive. The software offers features like recurring shift bookings, clock-in functionality, and GPS location verification, ensuring seamless coordination. Collaboration is fostered through instant access to comprehensive client profiles, care plans, progress notes, and more, enabling efficient communication and information sharing among staff.

ShiftCare's job board allows support teams to post available positions, enabling staff to view real-time openings and apply for shifts immediately. Custom criteria can be set up to match the right staff with the appropriate opportunities. Additionally, shifts can be assigned on a first-come-first-serve basis or require approval, optimising efficiency and fairness.

From comprehending clients' unique needs to tracking their progress, ShiftCare's care management features simplify support management, enhance accountability, and reduce stress. Client profiles encompass care plans, goals, optional family access, progress notes with customisable templates, and a centralised document management system, ensuring compliance and facilitating seamless updates with automated reminders.

Bookkeeping becomes effortless with ShiftCare's integrated invoicing, billing, timesheets, and expense management. The software allows for automatic invoice generation and bulk uploads, significantly reducing administrative time by up to 90%.

ShiftCare remains at the forefront of innovation, continually introducing new features to enhance user experience. Recent releases, such as private notes, job board, and customisable note headings, demonstrate our commitment to addressing industry pain points. With an outstanding customer satisfaction score of 96%, ShiftCare's product-led growth strategy establishes its position as a leading solution in the care management space.

ShiftCare
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ShiftCare + Xero

Sync pay items and staff timesheets with Xero payroll.

Reviews & ratings

4.8 out of 5 stars
49 Reviews

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Most recent reviews

KC
Kylie Crambrook
Posted 15 Oct 2024
5 out of 5 stars

So glad we made the move to ShiftCare

The team at ShiftCare have been so helpful! Their system is so easy to navigate, and we love the features they have to offer. The team are always taking suggestions on board and constantly making updates and improvements to an already fantastic system

Response from ShiftCare

Thank you for your review Kylie! We're glad to hear you are enjoying our software!
DM
Donna Mark
Posted 3 Oct 2024
5 out of 5 stars

Reliable

As an employee who uses ShiftCare to keep track of upcoming shifts and to record my daily notes, it’s simple to use and always reliable. Highly recommend.

Response from ShiftCare

Thank you for your review Donna!
DM
Daniel Masters
Posted 1 Oct 2024
5 out of 5 stars

Efficient, Affordable, and Continuously Improving Platform for Care Businesses

I thoroughly evaluated the market for a platform to manage my support business, and ShiftCare stood out for several reasons: 1. Transparent and affordable pricing: The clear, publicly disclosed pricing structure with flexible licensing tiers is especially accommodating for smaller businesses like ours. 2. Responsive customer service: ShiftCare’s team is friendly, knowledgeable, and quick to address any questions, whether through live webinars or direct support. 3. Flexible seat management: The ability to adjust user licenses mid-cycle and apply credits instantly is a standout feature. 4. Xero integration: ShiftCare’s seamless integration with Xero simplifies invoicing and payroll management. 5. Continuous improvement: ShiftCare maintains a semi-public roadmap, consistently delivering updates and bug fixes that enhance the user experience. 6. Comprehensive support materials: Their extensive library of guides, videos, and webinars offers unmatched resources, making onboarding and ongoing use easy compared to competitors that hide their software behind lengthy processes. Areas for Improvement: - Mobile and UX enhancements: - The mobile app and website need better optimisation for admin tasks, such as managing shifts and inputting data more efficiently. - Improve date pickers to make keyboard input smoother and allow for scheduling shifts at times other than 15- or 30-minute increments. - Xero syncing: Staff information between Xero and ShiftCare should sync automatically. - User management: Allow the app to support multiple identities to avoid repeated logins when managing multiple clients or staff. - Shift management: - Improve handling of split shifts and recurring shifts—splits should be smarter, and a button for indefinite recurrences is needed. - Better visual cues for added shift instructions and confirmations before closing edited shifts would enhance the workflow. - Xero integration issues: Fix exporting bugs like apostrophes and client name formatting that cause issues when syncing with Xero. - Miscellaneous: Minor tweaks like renaming “Resend Invite” to “Send Invite” and adding a confirmation modal when closing shifts being edited would greatly improve user experience.

Additional info

Shared data

Xero
ShiftCare
Timesheetsshared from ShiftCare to Xero
PayItemsshared from Xero to ShiftCare

Functions

Time trackingCRM

Industries

Health

App details

By ShiftCare
Added in 2023

Countries

Australia, Canada, New Zealand, United States

Languages

English

Support

Setup walkthroughContact supportsupport@shiftcare.com

Contact

02 8311 4101

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Get started with ShiftCare

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