Xero: the place where you doubt yourself. Xero: you click and click but nothing happens. Xero: Do you need 1 click? we will ask for 2! Xero: the place where you make your changes and the autosave will remove them... you get the git!

Once again, Xero is making everything better by making it WORSE. Our business was asked by a student for some work experience and we agreed. Wanting to be fair we put him on the payroll for the one (1) week work he worked. BUT it seems with the subscription we have there's no option to increase our payroll by one (1) employee, NO! We have to move up to the next subscription so it's going to cost us $25 to pay 1 employee for 1 week. This is a change, we used to be able to increase our subscription by 1 employee not move to the next level subscription (5-10 employees). Xero wants to make everything beautiful but exactly who is getting the benefit of this? Don't even get me started on the HELP function - what a piece of crap that is........

Xero used to be our go-to accounting software, but their support has become incredibly frustrating. There is no call centre, and every attempt to get help leads to the support team directing us to articles—even after we’ve already spent hours reading through them before reaching out. If your business requires real-time assistance or has complex questions, be prepared for a time-consuming process. We’ve decided to move all our new franchise accounting software elsewhere. Disappointing experience!