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Stripe

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Reviews by verified Xero users.
2.7 out of 5 stars
333 Reviews

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SJ
Scott Johnson
Posted 12 Oct 2025
1 out of 5 stars

Total Pile of Crap

Never sees invoices from Xero - so it impounds the customer payments in a "remaining balance" that is impossible to apply to a legitimate invoice. I am in the consulting/government contracting business and this pile of SH!T locks up thousands of dollars.
AO
Admin Operator
Posted 30 Sep 2025
2 out of 5 stars

Slow Payment & Fees outrageous

it takes days for payments to arrive & the fees are out of this world - have cancelled stripe & won't use again - it's about as helpful as those who recommend it

Response from Stripe

We're sorry to hear about your experience! Contact us at https://support.stripe.com and our team will do whatever we can to help with any questions you have.
TM
Travis Mullan
Posted 25 Sep 2025
1 out of 5 stars

Poor service

Don’t use Stripe, they take the payment off your client and don’t pay you or take over a week to pay you, this is even after the first transaction. I’ve cancelled their service and won’t use them again.
2 people found this review helpful.

Response from Stripe

This doesn't seem right, Travis! Please send our team a message at https://support.stripe.com and we'll be happy to look into this for you.
MR
Mark Raward
Posted 13 Sep 2025
1 out of 5 stars

Don't do it.

They hold payments way too long!!!
4 people found this review helpful.

Response from Stripe

Sorry to hear you're having trouble with your payouts, Mark. If this is your first payout, there is a 7-14 day waiting period, which is necessary for risk mitigation and cannot be waived under any circumstances. That can extend depending on your country, but subsequent payouts generally process much more quickly (up to instant payments for some countries). For more information on payout timing, visit https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know
KL
KATIE LACHTER
Posted 30 Aug 2025
2 out of 5 stars

I can’t get the button for customers working

I’ve been doing this for 3 days now and I’ve reached out to Stripe and No help from Them I’ve tried everything to get This working and I’m going round and round in circles !!
One person found this review helpful.

Response from Stripe

Sorry to hear you're having trouble, Katie. Unfortunately, we aren't able to provide much guidance on which button you're referring to without more details or account information, but our team is willing to help you any way we can. Please visit https://support.stripe.com and we'd be happy to help!
SP
SMART PEST CONTROL
Posted 23 Aug 2025
1 out of 5 stars

Absolutely stay away

For a job for which we had issued and received an invoice and which consisted of at least two treatments, our customer demanded a refund, saying to his bank, "They scammed me, I want my money back." A sum of approximately £500 was deducted from our bank account, including a £32 Stripe deduction for the deposited money without our knowledge. Despite our objections and showing all the photos and invoices for the work done, our money was not refunded. They treat customer disputes as if they were courts and make their own decisions. They treated our 9-year-old company like fraudsters and took money from us for it. Absolutely stay away.
5 people found this review helpful.

Response from Stripe

We know how challenging disputes can be. It is important to note that Stripe does not determine the outcome of a customer dispute—the customer's issuing bank does. However, we wanted to provide you with a resource to help respond to disputes should you ever face a similar issue in the future: https://docs.stripe.com/disputes/responding
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.