I've seen a lot of low reviews posted here and I have to say that I'm really surprised. Our experience with Gusto has been nothing but positive. The interface is very intuititve and easy to use. For the few situaitons where we needed customer support, they were very responsive and friendly. I have recommended them to colleagues and would not consider switching to any other provider at this point.

I have very simple needs at the moment: Monthly payroll for a single employee that is the same every month. Should be pretty simple and no fuss. Setup was easy, although they forced and upsell on workers comp. I didn't think I needed it but Gusto told me it was required. So I reached out to their preferred provider who told me I didn't need it... Annoying I had to waste time on this. First payroll was easy and I had no issues. The problem came in when I tried to process the second month. Two hours before payroll is due I tried to run payroll. It was a 90 second process the first time. It came up with an error saying I was required to upload a photo ID. I didn't have it with me so I reached out to support saying I couldn't do it in time to make payroll. Support told me I had to upload it to process this months payroll. If something was required it should have been part of the setup process. Not some requirement you arbitrarily add when everything is already working. I had really simple needs and and Gusto failed to meet them.

The initial setup with Gusto was easy. But Gusto's interface is clunky and non-intuitive, and... We do our payroll quarterly, which Gusto has no option for. So not only are we charged in months where we have no payroll, but I get endless nagging reminders that I am late running payroll. Gusto remits our state payroll taxes, but it doesn't file the state tax reports, despite claiming it did so, repeatedly. I have to file those myself every time. The bill transactions that import into Xero don't match the bank transactions, so I have to redo those for every payroll.