Very Good Software
I have been using Unleashed for 4 years now and have no issues with it, my business is wholesale import and distribution. Their support staff have been very helpful.
Truly Awful - AVOID!
Firstly, we have used this type of software before - Trade Gecko and implemented this without issue. We chose unleashed as it offered what we thought was a good service, this is not the case. They force you to pay for "onboarding" service. This was tragically poor and did not help us with our issues at all, in fact we have now had to cancel our subscription after only a month as it completely ruined all our stock levels and caused a huge issue with Amazon. The cost of this privilege was over £1,000. When I asked about a refund for on-boarding, as they didn't actually on-board us this was refused. I would avoid at all costs.
Really good support
The support I have received from Natanya with onboarding, and the team via help centre has been quick and helpful. Unleashed has a couple of limitations for us but we have got it working pretty well with the support of Unleashed and I have been so impressed with the service so far. Thanks!
Open Backorders Report
Since our business signed up to Unleashed in 2019 I have been waiting impatiently to find a report that I could run that would show me each individual item from each open sales order that hadn't been shipped. After some backward and forward communication Tyler found the exact report. I would like to note that Tyler was very polite, friendly and didn't give up! Thank you Tyler :-)
Disappointed that only offers min/max ordering and does not have genuine location management for inventory
After struggling with warehousing, reports and invoicing, Natanya Seiderer came to our rescue! She was an amazing help and we are so grateful for the time she spent with us to sort out these issues. Natanya thanks for listening to us and making us very happy customers!