Hey there Pam, To clarify, ServiceM8 is not accounting software — we’re a job management solution for trades & service businesses, and complementary to Xero (rather than an alternative). In ServiceM8, a contractor or service business can take care of everything that happens before a job/client gets to Xero e.g. you can take a phone call from a client directly in ServiceM8, capture the job & client details in a digital job card, and schedule the job to a technician in the field. The technician can then navigate to site, track their time on site, complete checklists, save notes & photos, complete PDF forms, add items/labour they’ve used, generate an invoice, take payment, email & text the invoice to the client, then sync all those invoice and payment details through to Xero, before they even get back in the van and head to their next job. So, you’d use ServiceM8 to manage your jobs, staff and clients at the start and middle of a job’s life cycle, then it flows through to Xero — avoiding double-entry and streamlining your invoicing, payments and reconciliation i.e. together, ServiceM8 & Xero form a best-practice workflow of job management, customer service and accounting. Cheers, Michael ServiceM8 Team

Hey there Toby, I’m very sorry to see your disappointment and frustration, it’s definitely not the kind of experience we’re going for. We’ll review your support request and hopefully get to the bottom of it for you. Thanks, Michael, ServiceM8 Team