I have been trying to connect a Fujitsu ScanSnap machine to link with Hubdoc. The process is tedious and troublesome that after numerous log in failures, Huddoc locks the client account and leaves you helpless in the lurch. This is the second Fujitsu Scanner that I am connecting for my client. The first time connection also leaves me frustrated and I had to wait hours before someone in Xero Help came to me. So this time round, being 2nd time connection, leaves me frustrated again as the Hubdoc authorization process logs me out asking me to wait for 24 hours before connecting again. This is absurd when you are implementing Scanner process for clients. Can someone in Xero look into this connection process between Xero and Hubdoc to make it SEAMLESS please asap. Not at all impressed when clients are already paying for Hubdoc as part of Xero system.

I had problem to sync the app and web version , raised a case with support and they advice me how to do it . Once I managed to make everything work and start using hubdoc I realized that the app is so time consuming/slow to use . I won't use it , I would have save lots of time inputting the invoice/expense myself .Needs to be simplified to help people not to make their life difficult

I used Receiptbank/Dext for years and switched to Hubdoc when Xero disappointingly increased their fees because they were including Hubdoc. I find it very clunky after Dext was such a breeze... thinking of just paying the extra subscription fees and switching back to Dext. Disappointing considering I have to pay for Hubdoc service regardless.

The idea of the app is great--letting you capture receipts on the fly and have them go right into my Xero installation--but the execution is terrible. It randomly logs me out, but only *after* I have captured a receipt, thinking that it was now safely stored in my cloud, meaning I have to go fish it out of the rubbish to recapture it, it also cannot handle it if I snap a photo of a receipt and then close my phone before the app has finished uploading it to the cloud, which means I have to snap it again. Also, why it seems to want to impose a higher level of security on me than Xero itself does, when Hubdoc is vastly less sensitive (at least, to me) than Xero is, is beyond me. Fix this app!

Absolutely terrible. Always logs you out randomly. Slow and often crashes after photo taken (and after you have screwed the receipt up and thrown in the bin).

Just like Danny P reported, could not even get it started. Android OS. for some 24h, whatever I did just would not work... reinstall, clear cache. Nothing. Then, miraculously, on the last attempt, Jesus changed it's mind. Yet to see it in action. My wife loves it, she is on iOS. Generally sounds like a handy app, but I am not holding my breath for it. Curiously see no replies from the HubDoc crowd.