1. Back to app listing
Stripe
Reviews & ratings
2.5
160 Reviews
5 star
(22%)
4 star
(8%)
3 star
(14%)
2 star
(6%)
1 star
(50%)
TE
Terepai Eli
Posted
NO NO NO NO

Response from Stripe

Hi there — if there's anything we can help with, please don't hesitate to email us at heretohelp@stripe.com. We'd be glad to assist with any questions or issues you may have.
DR
David Ravenhill
Posted

simple payment system

Stripe allows me to take credit card payments without an expensive reader, it allows me to add "pay now" buttons as standard to invoices and people can pay using apple or google pay directly from their phones. Best of all as its linked to xero it updates the accounts payable and auto consolidates. it saves me a load of time and the book keeper loves it. as well she might because shes got very little to do now.

Response from Stripe

Hi David! We appreciate the good review—we're happy to know you like our platform.
PW
Piers Warren
Posted
i had an invoice paid on the 21st of the month, payment due on the 28th. The same for all invoices on that day. Not much good for business and cash flow... 7 days!!!! terrible

Response from Stripe

Hi Piers! We definitely understand that it's painful to wait 7 days for funds to become available for a payout, and we're always working on ways to improve to provide the best service possible. I'd recommend keeping an eye out on our blog for any improvements to our payout schedules here: https://stripe.com/blog. If you're interested, we have more information on this delay as well as our available payout schedules here: https://stripe.com/docs/payouts
EW
Emma White
Posted

Xero Integration

Stripe is great for payment integration but I can not find info on invoice integration for invoices created in Stripe to be integrated into Xero ?

Response from Stripe

Hi Emma! Thanks for the kind words! There is no integration to import Stripe Invoices to Xero, but you can import your transaction details from Stripe to Xero by following the guide here: https://central.xero.com/s/article/Manually-import-Stripe-transactions
SH
Steve Hill
Posted

Great service

I have been using Stripe with my two businesses now for many years, the integration is seemless, the functionality is exactly what we need. Payouts are 3 days for us too which is great. I feel Stripe gets a bad name not because of the of charges as they are very simple and clear but because peoples expections are that a card payment should arrive within hours and cost nothing to process. If you are running a business taking cards you should always assume 7 days to clear the funds and have enough captial to work with that. Furthermore once a payment has been processed the money is as good as in the bank so its fine to send out the goods, I just think Stripe is not getting a fair review on these pages.

Response from Stripe

Hey Steve — thanks so much for the kind words! We're thrilled to read about your positive experience. We're always here to help with any questions you may have.
GH
Gareth Hart
Posted

Should be banned from Xero

I would strongly urge anyone not to use this system. in our experience having integrated and starting to use, Stripe then arbitrarily decided our service was a risk. having accepted customers monies they then decided not to pay us out and additionally will not give the customers their money back. Leaves us and the customer in very difficult position and we are talking thousands.

Response from Stripe

Hi Gareth, if a Stripe account is deemed to be high risk, it becomes unsupportable on our platform. We would like to investigate this issue for you from our side. Please send us an email at heretohelp@stripe.com with your account details and we will take a look.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.