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PayPal

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Reviews by verified Xero users.
3.5 out of 5 stars
136 Reviews

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SM
Samuel Mccarty
Posted
1 out of 5 stars

Refuse to use it again

there’s always fees, card fees, invoice and tax fees but as a business using a platform (stripe/xero) that already takes fees for invoicing (not an issue with that, i love this pair) i refuse to pay fees twice, and then again just to transfer it from here to my bank. I’m sticking to strictly card or ach. I have no plans on adding this back to invoicing options. Person to person, i like the app but, extra fees on top of what’s already being charged… no, not at all. If you plan on it, look thru the fees involved first, check reviews, don’t be fooled
BP
Boris Pogoriller
Posted
1 out of 5 stars

Account restrained for no reason

I am solicitor working in a one person firm. I have been using PayPal for online payments as part of Xero invoicing for about 6 years. On 10 April 2024 I received a payment from a client that was larger than my usual payments. The client paid my invoice by credit card. Both the client and I are located in Australia. PayPal unilaterally restrained my account and demanded proof of ID, proof of transaction, information on my business and my bank account statements. When I contacted customer service at PayPal I was informed the transaction was deemed risky because the amount was large - circa $AUS35k and because the payer was NOT a PayPal user. The payer used his regular bank credit card in this instance. I was informed it may take 1-2 business days to reopen my account and nothing can be done sooner. I will now cease using PayPal and would not recommend PayPal to any client or friend.
17 people found this review helpful.
MC
Mercantil Coffee
Posted
1 out of 5 stars

very bad

they took like 10% comision and block the money for 180 days
21 people found this review helpful.
AI
Andy Ingham
Posted
1 out of 5 stars

Never again

Thought this would be a convenient way to receive money from overseas clients. They taxed me an my client nearly 10% of the overall transfer. This made it 10 times more than a standard bank transfer. They then had the cheek to keep 95% of all that money to 'save me from myself', 'just in case I'd not actually shipped the goods yet'. Just an excuse to keep hold of money! Never again. Avoid if you actually want to be paid!
21 people found this review helpful.
MC
Matthew Coates
Posted
1 out of 5 stars

Useless and not with it

Paypal not only costs a lot, it also tells you how much money you can receive a month and holds your money for 21 days, totally useless for a company exporting
11 people found this review helpful.
PK
Paul Kimber
Posted
1 out of 5 stars

Poor

Very frustrating for a new business - when you are new paypal 'hoolld' payments for several weeks - integratioin with xero didn;t work, very dissapointed and will use another product
8 people found this review helpful.
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