Hi Jen — thank you for taking the time to leave such a kind review! 🎉 We’re delighted to hear that Jaydon’s patience and know-how made your Xero + RosterElf setup smoother. Helping customers get the most out of both platforms is exactly what we aim for, and feedback like yours keeps us smiling. If you ever need another hand—whether it’s rostering tips, payroll questions, or anything in between—just reach out. We’re always here to help. Happy rostering! The RosterElf Team

Hi Brad, Thank you so much for sharing your feedback! We’re thrilled to hear that our team has been able to support you and make the transition smoother. We’re committed to ensuring you have the best experience possible, and our support team is always here to help. If there’s anything else you need as you continue to get set up, please don’t hesitate to let us know. Thanks again for choosing RosterElf – we really appreciate it! The RosterElf Team

Hey Mark, Thanks so much for taking the time to share your experience. We genuinely value all feedback and love helping customers get the most out of our platform. We completely understand how frustrating it can be to experience delays. From what we could see, those slower response times were tied to your internet speeds, which can definitely make the auto-save function feel sluggish. Similarly, we noticed the GPS clock-in pin was accidentally placed outside your site’s location, so your staff had trouble clocking in—even though they were in the right place physically! Regarding the Xero timesheets import, it looks like a step was missed in following our setup guides. We totally get how easily that can happen, and our team was happy to jump in and help—responding within 16 minutes of your request. We also appreciate you mentioning the UI notification issue; our team went above and beyond to find a fix for that and improve the experience for everyone. Finally, we’re truly sorry about the hiccup with your account access after you canceled. That’s certainly not the experience we want for our customers and is something we’ll keep working on so it doesn’t happen again in the future. We appreciate you giving RosterElf a try and thank you again for your feedback. Please let us know if there’s anything else we can help with. All the best, The RosterElf Team

Thank you, Libby, for your kind words! We're so glad you find RosterElf intuitive and easy to use. It’s great to know that our team has been able to assist you promptly with your needs. Your feedback is much appreciated! Best regards, The RosterElf Team

Thank you, Braden, for your excellent feedback! We're thrilled to hear that Roster Elf has been a seamless integration for your small business clients and that they find it easy to use. Your high praise and support mean a lot to us! Best, The Roster Elf Team

Thank you, Marc, for your wonderful feedback! We're thrilled to hear that moving from Deputy to Roster Elf has been one of your best decisions. We're glad you find our product, support, and pricing better. Best regards, The Roster Elf Team