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Stripe

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Reviews by verified Xero users.
2.7 out of 5 stars
323 Reviews

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JH
Jeremy Hall
Posted 14 Jul 2025
1 out of 5 stars

Be carefull Xero charges you not the client

Horrible service, Noticed over $800 missing from invoices as Xero has processing fees charged to business and not pased to client and no way to pass it on. Honeslty a money rip service
AT
Andy Tolar
Posted 9 Jul 2025
1 out of 5 stars

You should look elsewhere.

Xero should really consider dropping this business. Difficult to work with and ended up having problems when a client who wanted a refund disputed the charge instead. What should have been simple, turned into a big deal.
LY
Logan Yard
Posted 2 Jul 2025
2 out of 5 stars

Good product but they take a huge cut

They have a good product with good integrations, but the fees are a killer. Transaction fees, on top of credit card processing fees, on top of currency conversion fees.
One person found this review helpful.
TJ
T J Power
Posted 2 Jul 2025
1 out of 5 stars

Charging account

without getting services sending us direct debit charge notification

Response from Stripe

Hi—we understand your concern about account debits. As outlined in our Bank Debit Authorizations (https://stripe.com/legal/bank-debit-authorizations), certain fees may be debited as part of using Stripe's services. If you have questions about specific charges or would like to review your account's fee structure, please contact us through https://support.stripe.com where we can provide detailed information about your account activity.
DG
David Gardner
Posted 2 Jul 2025
1 out of 5 stars

What the hell!

We connected Stripe through Xero so clients could pay us easily, but since making the switch, we haven’t received any funds. Stripe claims payouts can take up to 5 business days, but we’re still waiting on payments dating back to May 28. At this point, we’re missing nearly a month’s worth of payments—totalling up to $10,000—which is a huge concern for our small business. To make matters worse, there’s no clear way to contact Stripe for support or to get answers. The lack of transparency and accessible customer service has been extremely frustrating. We urgently need help resolving this issue and recovering our funds.
One person found this review helpful.
SA
Simon Albore
Posted 1 Jul 2025
1 out of 5 stars

No money yet

Set up this payment system through Xero Mobile app. Ran a test payment. The money was taken from one account and a week later it had not appeared in my other account. Where is the money Stripe? This is robbery.

Response from Stripe

Hi Simon—we're sorry to hear you're having trouble. Please contact us at https://support.stripe.com with more information, and we'll be happy to help get things resolved.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.