GoCardless
162 Reviews
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Argyl Dickson
Posted 18 Apr 2024
Be careful with this company....
I have been in business for over 20 years. I have excellent credit and great partnerships with other financial companies. Go Cardless tied up a huge almost $30,000 payment for over 2 weeks and ultimately cancelled my account with no explanation. I am warning you to be wary of this company. I have never experienced anything like this in my carrier. There are other companies out there, save yourself a potential headache and go with a different provider.
SK
Stewart KEARNEY
Posted 11 Apr 2024
Limited to no support
Dear Go Cardless - and I presume this is an automated AI response
To give context _ I had a problem with my stripe payments
I jumped on to the Stripe site, logged in and asked for help
within 3 minutes!!!! I had received a call back phone call, had an amazing person who helped me through the issues - RESOLVED!
And now I am back in business
Gocardless by comparison is just a bunch of idiotic emails which look like an AI bot
GoCardless is a waste of time
I am not proceeding with setting up Go cardless
AH
Anna-Maria Harrington
Posted 5 Feb 2024
Works well with Xero Invoicing
Gocardless has made collecting payments from very straightforward when done in conjunction with Xero invoices.
MW
mike whitburn
Posted 5 Jan 2024
Great System
It is just easy to use, simple to get customers to sign up and brilliant for planning cashflow
MA
Matthew Allen
Posted 28 Dec 2023
They charge processing fees for failed transactions
It has been ok on the most part. The biggest problem is that they charge processing fees for failed transactions. I believe when a client has not entered there details correctly or it doesnt go through for whatever reason, then the business should not be punished for this.
One person found this review helpful.
PF
Paul Fifield
Posted 4 Dec 2023
Makes life VERY easy
I used it for my coaching practise and have all my clients on monthly retainers using GoCardless. I NEVER have to chase money and the set up support was great....love it!
Response from GoCardless
Thank you for your feedback. Glad to hear that our service was wonderful.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.