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XportMyData

By XportMyData
3.22 out of 5 stars
Take control of your data. XportMyData is the simple, automated backup solution for your Xero data.

Overview

Want the peace of mind of having an offline backup? XportMyData is the cost-effective, set-and-forget solution that backs up your Xero data in the place of your choice - online or offline.

With XportMyData, you are in control:

  • Your data is protected, you cannot afford to lose sensitive business data. With XportMyData automated backups, you know your data is protected in the event of an accidental deletion by you or your team, outages or malicious attacks on your data both externally or from within your business. Although Xero is great at keeping your data secure, they recommend you regularly perform your own backup.

  • You control your data, with XportMyData you have control over where data is stored, so you have peace of mind knowing you can download a copy of your Xero data whenever and wherever you need. XportMyData is automated so the backup process is hassle-free, plus you get all your Xero files/invoices exported out.

XportMyData
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XportMyData + Xero

With XportMyData, you get a complete backup of your Xero data

  • Accounting Data, full export of all your accounting history from when you first started with Xero

  • Files/invoices, all your saved invoices, PDFs, image files etc. you have uploaded and attached to Xero

  • NZ Payroll, full export of all data loaded

Find our more here Data-Flow Diagram

Reviews & ratings

3.2 out of 5 stars
9 Reviews
5 star(44%)
4 star(11%)
3 star(0%)
2 star(11%)
1 star(33%)

Most recent reviews

AM
Ali Mollapour
Posted 25 Jul 2023
1 out of 5 stars

Scam

Never able to use the service. Impossible to cancel and support not exists. Stay away.

Response from XportMyData

Hi Ali, We're genuinely sorry to hear about your experience with Xportmydata. Your feedback is incredibly important to us, and it's clear we fell short of your expectations. Here's what we've done to improve: We've addressed and resolved the initial difficulties related to signing up for our service. Our support system has been revamped, aiming to provide more timely and effective assistance for our users. We've made continuous improvements to our software, including refining our backup process. Now, accounting data backups are completed straight away, while any attachments may take a bit longer due to Xero's daily limits. This ensures that your crucial accounting data is backed up quickly, and we continue to chip away at the attachments until they're all backed up. Additionally, your case involved a particularly large volume of data, which is highly unusual compared to typical user backups. We've been working diligently to adapt our systems for outliers like this, to ensure smoother service going forward. We're committed to delivering a quality service and please don't hesitate to reach out to our enhanced support system to discuss any further concerns you may have. Thanks, The Support Team
WW
Wasseem Williamson
Posted 13 Jun 2023
1 out of 5 stars

scam

I was initially able to use it, but for 4 months now, I have not been able to access my backups and there is no support at all. I have asked repeatedly for assistance and to cancel my subscription but nobody replies. There is no way that I can find to cancel the recurring payments either. Going to have to contact my bank to report fraud.

Response from XportMyData

Hi Wasseem, We're truly disappointed to hear that your experience with Xportmydata didn't live up to what we strive to deliver. It's situations like this that make us keenly aware of areas we need to improve upon. Here's what we've done: Our previous support system had some shortcomings in terms of response time, but we've recently transitioned to a new, more efficient platform. This ensures that we're attentive to every customer query. We're continually working on improving our system so you can have seamless access to backups and manage your subscription with ease. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team
SD
Sandy Donald
Posted 2 Mar 2023
2 out of 5 stars

Not a great experience

Four main issues here - 1. Interface is far from intuitive and seems designed to upsell if you get it wrong 2. Getting the functionality to behave as expected took many days and lack of user guide made that worse 3. Support is very laid back and can take 48 hours to get a response 4. Billing is repetitive, even if you sign up for a one-off backup and have to contact support to get a refund An experience I do not wish to repeat again.

Response from XportMyData

Hi Sandy, We're sorry your experience with Xportmydata didn't hit the mark. Feedback like yours is incredibly helpful for steering us in the right direction. Here's how we're responding to your concerns: We hear you on the interface issue. We're refining it to be more user-friendly and to minimize any unintentional upselling. We've updated our site with more context to make it easier to understand, aiming to smooth out the learning curve on functionalities you found challenging. About the support, we've recently switched to a new, more responsive ticketing system to improve turnaround times. We've made adjustments to our billing process to help prevent accidental recurring charges, especially for customers opting for one-off backups. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team

Additional info

App details

By XportMyData
Added in 2020

Countries

Australia, Canada, Global, Hong Kong, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English

Support

Setup walkthroughContact supportsupport@xportmydata.com
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.