Shopify integration by Xero
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Adrian Ingham
Posted 20 Aug 2024
VAT is a mess
Shopify is set up terribly for VAT reporting for a start, but for some reason the zero rates sales are lost anyway in this integration and only zero rated shipping appears
CM
Christine Martelli
Posted 19 Aug 2024
Shopify is the worst to deal with and staff from Xero have no idea
Shopify is the worst to deal with and staff from Xero have no idea
Response from Shopify integration by Xero
Hi Christine,
Thanks for your feedback. We're sorry to hear you're having issues dealing with Shopify and not getting the support required from Xero. If you have not already, please reach out to our customer support team at https://central.xero.com/s/contact-support They will ensure your Shopify Integration requests get sent through to the right team at Xero.
Kind regards,
Xero App Store Team
HS
Heidi Standing
Posted 14 Aug 2024
Can’t cancel
I have disconnected the app and still being charged monthly and no way to cancel payments.
Response from Shopify integration by Xero
Hi Heidi,
We've cancelled your subscription for you and apologise for any frustration this has caused. Our customer support team will be in contact with you soon.
Kind regards,
Xero App Store Team
MW
melissa waldron-lamotte
Posted 13 Aug 2024
want to cancel but can't
I need to cancel this subscription - but there is absolutely no where to cancel. Help!
Response from Shopify integration by Xero
Hi Melissa,
We are sorry to hear you no longer wish to use the Shopify Integration by Xero.
To disconnect the app, go to https://connect.xero.com/shopify and click "Disconnect app". From there you can choose to disconnect and cancel your subscription.
If you require any further assistance, please reach out to our friendly customer support team at https://central.xero.com/s/contact-support
Kind regards,
Xero App Store Team
RO
Rebecca Osborne
Posted 17 Jul 2024
Nightmare!
I thought this would make life easier than having to manually reconcile payments at the end of each month. Unfortunately the invoices raised by this app dont match the sales of that day, so I'm currently spending a lot more time having to amend the invoices manually (after removing payment and then adding payment and reconciling) its made things so much longer. I wish I had read the reviews!
I did contact Xero and they told me to contact Shopify but obviously Shopify don't want to know as it is a Xero built app.
I really wouldn't waste your time.
Response from Shopify integration by Xero
Hi Rebecca,
We apologise for any frustration and inconvenience you may be experiencing. Please reach out to our CX team at https://central.xero.com/s/contact-support so we can work through this issue and help get the integration working well for you.
Kind regards,
Xero App Store Team
CG
Clare Gregory
Posted 4 Jul 2024
Easy to set up. So far its been good with no major issues, however it could be more user friendly. Find it difficult to navigate.
Response from Shopify integration by Xero
Hi Clare,
Thanks for your feedback - we are so pleased to hear the integration was easy to set up and that it is working well for you. If there's ever anything we can do to help, please reach out to https://central.xero.com/s/contact-support - our customer support team would be happy to walk you through any of the aspects you are finding difficult.
Kind regards,
Xero App Store Team
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.