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Shopify integration by Xero

Reviews & ratings

1.4

16 Reviews

5 star

(6%)

4 star

(0%)

3 star

(0%)

2 star

(13%)

1 star

(81%)

Nathan Le-Moine

Posted

Continues to bill me after cancelling

Stay away from this app. Once downloaded, you quickly realise it is useless. You then delete the app and then they continue to bill you - without any obvious way to cancel these payments.

Hey Nathan, Sorry to hear about your experience - we’d like to put this right for you. Our dedicated customer support team will be in touch shortly to cancel your subscription and process a full refund. We’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously.The team is currently working on a free trial, which will help businesses see whether the integration is a good fit without having to pay up front. If you have any additional feedback for our Product team, please let us know when we email you. We hope you find the right solution for your business. Thanks, Xero App Store Team

Scott Clark

Posted

Worst App Ever

worst app ever, zero support, and i cant even contact them to cancel the direct debit they take out monthly, just get the old handball....avoid at all costs!

Hi Scott, We're sorry to read about your experience. We’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously We encourage you to touch base with our dedicated customer support team who will be happy to help you with this. You can reach them by logging a ticket at https://central.xero.com/s/contact-support Thanks, Xero App Store Team

John Toon

Posted

Waste of money - look elsewhere

When this integration was announced I was quite excited about the possibilities but put simply don't bother. First there's no free trial to see if this works in the way you expect it to - it doesn't. Second having been forced to sign up and pay this integration only brings in high level aggregated data with no detailed transactions (that's good for minimising Xero volume limits) which when you compare to competitor pricing that provide both detail and aggregation isn't value for money. The worst feature is that if you don't get the mappings correct from the start things like VAT will accumulate on a seperate withholding tax line and won't appear on your VAT return with no warning (other than an ask your accountant it's complicated) that this is an issue.

Hi John, We’re sorry to read this review. Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously. We’ve passed this feedback along to our Product teams for further consideration and we are currently working on a few things in the background that will address some of your feedback. In the meantime, would you be open to a chat with our team so we can dig a little into your experience and expectations? This would really help us shape the evolution of the integration. If so, we’d appreciate it if you could reach out and log a ticket with our dedicated customer support team mentioning this conversation: https://central.xero.com/s/contact-support Thank you in advance, Xero App Store Team

Zoe Davison

Posted

Waste of time and money

I'm extremely disappointed with this app, Xero for allowing it to still be on the app store(!), and even more so with the fact that I wasted 4 months of my time AND subscription trying to work out why the app wasn't integrating as it said it was (thinking human error), only to be informed it was an error in the app.

Hi Zoe, We’re sorry to read this review. We understand our Xero support team have been in touch and tried to work through any issues with you. If you do require any further assistance, please reach out to us through Xero Central: https://central.xero.com/s/contact-support Right now we’re working hard to make sure our integration works beautifully for all our customers and we take all feedback very seriously. This review will be passed along to our Product team for consideration. Thanks, Xero App Store Team

Raquel Visentainer

Posted

Couldn't even connect to the store properly. Waste of money :(

Hi Raquel, We’re sorry to hear about your initial experience. We've put together a range of resources to help you get connected here: https://central.xero.com/s/article/Connect-to-Shopify and here: https://central.xero.com/s/article/Getting-started-with-Xero-Connected-Apps If you're still having issues from there, we recommend getting in touch with our dedicated customer support team who will be happy to help: https://central.xero.com/s/contact-support Thanks Xero App Store Team

Anthony Clark

Posted

Won't work with 2 Shopify Stores

App was working great with a single Shopify Store (4 stars) BUT we now have 2 stores but the app won't work for both. Tried to reach support but not reply in 5 days. (1 star)

Hi Anthony, We’re sorry to read this review. Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously. We’ve passed this feedback along to our Support and Product teams for further internal review and consideration. Thanks Xero App Store Team