I have been doing payroll for approx 20yrs and have recently moved to a company that uses Employment Hero. It is the most complicated, confusing payroll system I have ever used. Constantly having to recalculate leave amounts as it doesn't seem to calculate them correctly. Trying to get any personal support from EH is almost impossible and can take days which isn't helpful if you need help on the day of your payroll. I would never recommend this system to anyone and would actively encourage them to look elsewhere.

I have become accustomed with this product after it was sold to a client and they were locked into a 12-month contract which they cannot get out of so they are stuck with it for another 8 months. It's an Australian based company and trying to get hold of anyone to talk to personally is just hopeless. There is no customer service in NZ. You talk to an app or book a calendar appointment with someone. I asked for help with set up - as in please do it for me so I know its done properly, and I got referred to another website which is a guide and advised it was going to take 5-6 hours to set up. The interface to run a pay seems simple enough but I am concerned if this Oz based platform will be ok for NZ payroll. Recommendation.... steer clear

We were sold a complete timekeeping and payroll solutions and spent weeks implementing the system only to learn subsequently that leave wasn't accruing correctly for our staff that didn't have a fixed work pattern, so be careful if you want to use this in a business where staff work different shifts each week.

Worst decision we have made. It takes an age to set up, the rostering functionalities are clunky, the app for staff to clock in/out doesn't work, and the customer service team takes days to get back to you to fix any problems. Absolute waste of money, save yourself time and money and look elsewhere.

Keypay has definitely provided a streamlined way to complete payroll, few glitches but certainly 5 stars :)

Absolutely love Keypay and its integration with Xero. Keypay support is brilliant when needed, but once everything is set up its an absolute breeze. Also love its capabilities when it comes to accruing and using TIL.