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GoCardless

By GoCardless
3.39 out of 5 stars
End late payments. Automatically debit your customer’s bank account whenever your Xero invoices are due. Lower-cost alternative to card payments.
Rated
3.4
out of 5
Reviewed by
203
Xero users
Listed for
11 years
February 2015
Key functions
Payments

Overview

Collecting regular payments like invoices and subscriptions can be painful - but it doesn’t need to be. GoCardless is made for recurring payments and puts you in control of when you get paid.

Join over 100,000 businesses worldwide and say goodbye to chasing late payments, hidden costs and manual admin.

We put businesses in control, reducing complexity, cost and friction in the payment process. Our platform caters to both small and complex enterprise-scale organisations, enabling businesses to collect payments across multiple countries and currencies.

GoCardless
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GoCardless + Xero

Get paid faster with GoCardless for Xero

  • End late payments Take control when you get paid and cut out the stress of chasing unpaid bills.

  • Predictable cash flow Payments are collected automatically as soon as your invoices are due.

  • Less bookkeeping Payments are automatically reconciled against your Xero invoices, saving you hours on admin.

  • Transparent fees Low, pay-per-transaction fee. Avoid the markups and hidden fees of card networks. Low cost cap on domestic payment fees.

  • International payments Collect payments in international currency, receive payout in your home currency with no mark-up on foreign exchange. See the pricing page for details.

Who is it for?

GoCardless is made for businesses that bill their customers on a recurring basis. It’s ideal for collecting payment for both intermittent and repeating invoices as well as subscriptions, retainers and instalments.

How does GoCardless work?

GoCardless is a bank-to-bank payment method. It uses Direct Debit, ACH and PAD to automatically collect payments directly from your customer’s bank account.

Your customers only need to enter their payments details once, and that’s it. You’re authorised to collect all future payments without further action from your customer.

The amount you charge and when you charge can be fixed or flexible. In fact, it’s linked to the amount and due date on the Xero invoice you’ve sent your customer. Payments happen frictionlessly in the background.

How does it work with Xero?

Simple setup You can create an account from this page or directly within Xero. Once connected to Xero, it’s simple and secure to set your customers up to pay via GoCardless. Then, just send out your invoices and GoCardless can automatically collect payment when they are due.

One-click reconciliation Once invoice payment has been collected via GoCardless, the invoice is marked as ‘paid’ and an expense transaction is added for the GoCardless fee. Reconciling your payment can then be done with a single click!

Reviews & ratings

3.4 out of 5 stars
203 Reviews

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Most recent reviews

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Alastair Davey
Posted
1 out of 5 stars

Avoid - expensive AND problematic.

Unacceptably high handling fees for a professional service businesses like ours (we have many small debit card customer payments). We completed all of the compliance questions with no issues before going live and then 2 weeks in they suspended our account without explanation ('compliance' reasons) - they left our customers and us hanging. They re-established our service, but that was time consuming for us and by then we had completely lost confidence in them - we cancelled the account and we will never use again.
JM
John McVay
Posted
1 out of 5 stars

Cancelled my account and held customer funds

I had the same experience as many others. After using GoCardless for several months, they unexpectedly cancelled my account, but pulled funds from my customers anyway. I had to work with my customers' banks to dispute the withdrawals to GoCardless. GoCardless customer support was no help. This was a big stress for my firm and for my customers. I recommend that Xero drop their partnership with GoCardless.
TS
Timothy Shishko
Posted
1 out of 5 stars

Canceled my account without kept the funds

I used this platform because it is a partner on the Xero platform. This morning without warning and over $20,000 from multiple companies processing they shut my account down, no access and no ability to track or trace the funds. I have never seen anything like it. It seems criminal. Xero needs to stop this partnership. It is a scam.
One person found this review helpful.

Additional info

Shared data

Xero
GoCardless
Bank Transfersshared from GoCardless to Xero
Bank Transactionsshared from GoCardless to Xero
Paymentsshared from Xero to GoCardless and from GoCardless to Xero
Payment Servicesshared from Xero to GoCardless and from GoCardless to Xero
Contactsshared from Xero to GoCardless and from GoCardless to Xero
Branding Themesshared from Xero to GoCardless and from GoCardless to Xero
Accountsshared from Xero to GoCardless and from GoCardless to Xero
Invoicesshared from Xero to GoCardless

Functions

Payments

Industries

Professional servicesConstruction and tradesAccounting

App details

By GoCardless
Added in 2015

Countries

Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Languages

English

Support

Setup walkthroughContact supporthelp@gocardless.com

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Get started with GoCardless

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.