You’re on the New Zealand site
Select a region

GoCardless

By GoCardless
3.58 out of 5 stars
End late payments. Automatically debit your customer’s bank account whenever your Xero invoices are due. Lower-cost alternative to card payments.
Rated
3.6
out of 5
Reviewed by
175
Xero users
Listed for
10 years
February 2015
Key functions
Payments

Overview

Collecting regular payments like invoices and subscriptions can be painful - but it doesn’t need to be. GoCardless is made for recurring payments and puts you in control of when you get paid. Join over 60,000 businesses worldwide and say goodbye to chasing late payments, hidden costs and manual admin.

GoCardless
Play Video
, opens in a dialog

GoCardless + Xero

Get paid faster with GoCardless for Xero

  • End late payments Take control when you get paid and cut out the stress of chasing unpaid bills.

  • Predictable cash flow Payments are collected automatically as soon as your invoices are due.

  • Less bookkeeping Payments are automatically reconciled against your Xero invoices, saving you hours on admin.

  • Transparent fees Low, pay-per-transaction fee. Avoid the markups and hidden fees of card networks. Low cost cap on domestic payment fees.

  • International payments Collect payments in international currency, receive payout in your home currency with no mark-up on foreign exchange. See the pricing page for details.

Who is it for?

GoCardless is made for businesses that bill their customers on a recurring basis. It’s ideal for collecting payment for both intermittent and repeating invoices as well as subscriptions, retainers and instalments.

How does GoCardless work?

GoCardless is a bank-to-bank payment method. It uses Direct Debit, ACH and PAD to automatically collect payments directly from your customer’s bank account.

Your customers only need to enter their payments details once, and that’s it. You’re authorised to collect all future payments without further action from your customer.

The amount you charge and when you charge can be fixed or flexible. In fact, it’s linked to the amount and due date on the Xero invoice you’ve sent your customer. Payments happen frictionlessly in the background.

How does it work with Xero?

Simple setup You can create an account from this page or directly within Xero. Once connected to Xero, it’s simple and secure to set your customers up to pay via GoCardless. Then, just send out your invoices and GoCardless can automatically collect payment when they are due.

One-click reconciliation Once invoice payment has been collected via GoCardless, the invoice is marked as ‘paid’ and an expense transaction is added for the GoCardless fee. Reconciling your payment can then be done with a single click!

Reviews & ratings

3.6 out of 5 stars
175 Reviews

Sort and filter

Rating
Sort

Most recent reviews

GM
Glenn Martin
Posted 9 Apr 2025
1 out of 5 stars

Lucky to get one star.

GoCardless have the worst customer support of anyone I use in the tech space they are almost impossible to contact and just don't care about their customers, we had a false clawback claim made against us they did nothing to help and just paid it out straight away. For some reason now after 6 years of use they decide we need to re verified. They have cocked it up our account is frozen and not had payments for weeks now so cannot pay anyone. Tech Support is useless and I have asked to make a complaint but they will not provide any details on how you do it. Costs go up regular and service is none existant. Way better products on the market now so we are moving to Adfin who actually care and support their customers and can be contacted. Stay away from GoCardless if you want your cashflow to be guaranteed. Also look at their financials £285m losses I don't want them holding my money will likely go bust as some point.
PT
Paul Traynor
Posted 28 Mar 2025
1 out of 5 stars

Don't Care Less Sorry Go Card Less

This is an utter RIP OFF they take your money then they send you a email asking to explain yourself and what you do for a living ? We make chemicals and then say well that is in breach of our terms and conditions! That's fine send the money back to the customer ? Not that easy it would appear they certainly don't rush, well we are EXCELENT at putting people before the court's and I will do exactly that if payment is not made within 24 Hours
One person found this review helpful.
ML
Maria Lapotchkina-Evanson
Posted 10 Mar 2025
1 out of 5 stars

Insane payment delays

When I signed up to Xero the gocardless option felt like I didn’t have a choice to remove it. Thankfully most if my clients never used it. 2 recently have, the delay between the client paying and your payout is insane. Really messed up my cashflow. They also take payment for the pleasure. I would recommend removing it if you don’t need recurring payments. I only have clients that do big one-off payments and this isn’t helpful in that scenario
2 people found this review helpful.

Additional info

Shared data

Xero
GoCardless
Paymentsshared from Xero to GoCardless and from GoCardless to Xero
Payment Servicesshared from Xero to GoCardless and from GoCardless to Xero
Contactsshared from Xero to GoCardless and from GoCardless to Xero
Branding Themesshared from Xero to GoCardless and from GoCardless to Xero
Bank Transactionsshared from GoCardless to Xero
Accountsshared from Xero to GoCardless and from GoCardless to Xero
Invoicesshared from Xero to GoCardless
Bank Transfersshared from GoCardless to Xero

Functions

Payments

Industries

Professional servicesRetail

App details

By GoCardless
Added in 2015

Countries

Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Languages

English, French

Support

Setup walkthroughContact supporthelp@gocardless.com

Follow

TwitterFacebookLinkedIn

Get started with GoCardless

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.