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Stripe

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2.6 out of 5 stars
360 Reviews

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MC
Melisa Coleman
Posted
1 out of 5 stars

Slow and not user friendly

This feature is expensive. we also require split payments for our customers which Stripe do not do. Our customers cannot change the amount they would like to pay towards their invoice. we have also noticed it is slow to transfer funds to us. We are now looking into other options for credit card payments.
AH
Adrian Hill
Posted
1 out of 5 stars

Expensive

They are ridiculously expensive, after a sweet argument with their AI assistant (who is an idiot by the way) I cried myself to sleep.
3 people found this review helpful.

Response from Stripe

Sorry this was such a frustrating experience, that’s not the experience we aim to provide. If you’re open to it, our team can take a closer look at your account, and help with any support concerns. You can reach us anytime at support.stripe.com.
DP
Darlow Parazo
Posted
1 out of 5 stars

Poor customer support

Our was locked out. After providing all options like ID and selfie. Still unable to get through. There is no available phone number to call for support.
One person found this review helpful.

Response from Stripe

Sorry to hear you’re running into trouble accessing your account. For account access issues like this, our team will need to take a closer look to help get things resolved. Please reach out to us at support.stripe.com so we can review your case and guide you through next steps.
LT
Luke & Tannah Zancanaro
Posted
1 out of 5 stars

Overpriced

So unbelievably overpriced.
One person found this review helpful.
ZL
Zsolt Lichtenberger
Posted
2 out of 5 stars

Pricey and slow

I started using it a few years ago to allow my customers to pay online, but I stopped using it because the money was taking 5 days to get to me with a hefty fee deducted... Now it only takes 3 days, but still very expensive. I will disconnect their services after this review.

Response from Stripe

Hi Zsolt- Thanks for sharing your experience, and sorry for the frustrations. Payout timing can vary depending on factors like your account’s payout schedule, banking partners, and payment method, but we understand how important it is to access your funds quickly. If you’re open to it, our team would be happy to take a closer look at your account to see if there are options that might better fit your setup. You can reach us anytime through support.stripe.com.
WD
Wesley Dowell
Posted
1 out of 5 stars

very expensive

Slow payment and very expensive fees , we added stripe to allow for card payments to be taken onsite , but compared to take payments or go cardless this wasnt worth carrying on with .
One person found this review helpful.

Response from Stripe

Thanks for sharing your feedback. We understand that payment speed and fees are important when choosing a provider, especially for in-person payments. Stripe’s pricing and payout timing can vary depending on the payment method, location, and account setup, but we know those factors need to work for your business. We’re always working to improve both the experience and flexibility available to users. Appreciate the feedback and here if you need us to look into anything at support.stripe.com.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.