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Reviews by verified Xero users.
4.8 out of 5 stars
20 Reviews

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Most recent reviews

Spudz Accounts
Posted 31 Aug 2022
5 out of 5 stars
these guys provide a great service, very helpful. would definitely recommend.
Susan Baranyai
Posted 29 Jun 2022
1 out of 5 stars

Not Acurate

I am exhausted with Paysauce in many ways. If you look through our history of support queries, you’ll understand. The final straw is your system does not calculate the correct GROSS amount when have public holidays. This has been happening ever since you updated your system to ‘reduce hours’. Each and every time the gross is not correct and to correct it we need to select the leave profile – rate rule – and change it to either average weekly earnings or the other option listed. I email your support team to speak to a senior person over the phone and the response I get is…. ‘IMPOSSIBLE, NO WAY THIS IS POSSIBLE’ – Your team don’t believe me that each and every time / week I need to do this! I am beyond frustrated and really disappointed. Your system has major flaws that cost me many hours of time which I simply don’t have. Your phone support over the last year is now non-existent (not sure why you even have a phone number listed). When we signed up in 2020, your system was amazing back then. I can no longer afford the time and calculation mistakes.

Response from PaySauce

We're so sorry your experience with PaySauce wasn't the amazing one we always aim for. Thank you for all your advice to make it easier to use the rate rules.
Jacqui Porter
Posted 28 Apr 2022
5 out of 5 stars

Wouldn't use any other payroll

This payroll is perfect for my farming clients.
Tui Moore
Posted 28 Apr 2022
5 out of 5 stars
Such a great payroll provider that makes it so easy to process pay. Definitely the favourite payroll provider I have used. And the staff are always very helpful, should you need any assistance.
John Wells
Posted 28 Apr 2022
5 out of 5 stars
Great service especially over the last 2 years with staff off etc.Easy adding and subtracting staff.Just an email away for me anyway. Thanks
Sheree May
Posted 16 Oct 2018
5 out of 5 stars
Paysauce staff are extremely helpful and will go the extra mile for clients. The development team listen to our requests and develop reports to meet our needs, which is a refreshing and appreciated aspect of their product. They are continuing to grow with new ideas constantly coming about, I highly recommend them.
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