I received an email to update my Shopify Integration - checked the email origin to make sure it wasn't a phishing attempt. Went through the intregration/update steps. All the branding/URLs didn't have any red flags until I completed the step and was redirected to Amaka.com for "next steps," Had a little freak out because none of the email messaging or app upgrade steps mentioned a partnership with Amaka for the upgraded app. And of course the AI support agent was useless. The only place Amaka is mentioned is at the bottom of the Shopify By Xero app page: https://apps.xero.com/!c-G!m/us/search/app/shopify#overview. Would have appreciated more transparency and more information about Amaka's role in the app in email communications from Xero. Leaving this 1-star review for Xero's communication about Amaka's role in this new/upgraded app they launched to replace the existing shopify app. The functionality of the app TBD.

Had a great experience with Amaka’s support. Thank you to Jacquelyn Dizon for the quick assistance, clear communication, and clean, smooth process in resolving the issues I raised. Everything was handled professionally and efficiently, which made the experience very easy and stress-free. Really appreciate the support provided throughout the process. :)

I did run into a small issue early on with the integration settings, but the support team jumped on a call with me and had it sorted within the session. No long email chains, just a direct fix.