Product Good, but after care/support absolutely shocking, quick to take your money, but after that I wish you the very best of luck...
Just wondering what all the fuss is about really. If everyone thinks Vend is so good for Xero, would you mind explaining what to do when my client needs help (for example) getting the closing transaction to always match the bank feed? I've been talking to Vend support. They said they have great phone support I can access, but they won't advise on things like account synchronisation between Vend and Xero (apparently an accountant must do that on their own). They also won't send anyone to your door. I quizzed them on this and at first they said they had partners who could help. So I pushed them further on that until they conceded that they could only offer phone support. What happened to the good old days when people actually cared about company reputation?
A client has just started using Vend. Finding integration to Xero good except for credit card payments. Vend sends through total credit card payments as one line item, but there are 2 deposits to the bank account, one for everything except Amex and one for the rest. Only way to reconcile in Xero is to click into the invoice, then click the payment link, and then select Options > Remove & Redo.Then, next to the statement line, please click on Find & Match, then select the relevant invoice, and then click Split to reconcile the part payment. As this happens most days, the bank reconciliation is hardly what I would call automatic. I appreciate that Vend write the integration but Xero do promote the app. Does anyone else have experience with this
I came across Vend/Xero by accident. We had to upgrade our POS system and needed a compatible accounting system. Vend and Xero are so easy to use we pretty much self taught ourselves once we got the initial setup. We love how Vend is so versatile and you can move from one screen to the next without starting at the beginning. Xero is such a time saver with its reconciliation automation.
Been using VEND since we opened our store this year and it has been great!!! They are always listing to user on how to improve and make the system better/easier to work with. The integration with XERO is GREAT and is such a time saver. Love the ability to be able to drill into the data and pull so many different out of both systems and really be able to see how your business is preforming and also how individual products are preforming. Great POS system and XERO has been great on the accounting side!!!!
I'm a first time Business Owner.I was introduced to VEND/XERO when I took over the business. Both together are must for any current or first timer. Easy set up, Easy Use and everything about the business is easy monitor at the office, on the go (mobile) or at Home. I Love it !