The sole authorised user of Square left the organisation in unhappy circumstances. Business was locked out of Square. Square Support said"bad luck - start a new Square account". Not in this lifetime.

Although everything looked good at first, I have now realised that all transactions in Square are recorded twice in Xero with no straight forward way to solve this. I have searched to web for solutions but only found many people struggling and failing to solve the problem. Obviously this gives a false recording of sales and has affected one Activity Statement which I will now have to correct.

If you are processing larger invoices, AVOID Square! As a small technical consulting startup, originally attracted to Square because of the "good" reviews and "quick" account setup. After submitting all of my identification, businesses information, documentation and accepting a large contract client payment, Square sent me an email saying they have decided to Deactivate my account with ZERO explanation and they would be holding the funds for 30 days! I called and spoke with a representative asking why and was told "an internal team" make the decision. When I asked what the name of the internal team was, he refused to give me an answer. I then asked them to just cancel the payment on their end since I would use another system to process it. He told me they could only partial refund the payment and would be keeping almost $600 in processing fees. Being charged processing fees for a service they failed to deliver on is outrageous at best and ventures in to fraudulent. If you are trying to build your new business, Square puts your money and client relationships at risk!