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The job management app for trade contractors & service businesses, with everything to help you cut paperwork, complete more jobs & provide amazing customer service.

Overview

ServiceM8 is a smart job management app which empowers trades & service business owners to run a better business & improve their lifestyle.

It’s cloud-based software for trade contractors & service businesses like plumbers, electricians, locksmiths & cleaners — any kind of business that manages jobs & staff in the field, ranging in size from sole operators up to 20 staff.

ServiceM8 streamlines the front-end job management, from a client’s first call through to scheduling, customer communication, quoting, job documentation, invoicing & payment. From there, it integrates with Xero to form an end-to-end field service package.

Earn 7,000 Qantas Points when you sign up via the Xero App Store*. Xero customers must be a Qantas Business Rewards member and use the same ABN registered with their Qantas Business Rewards account. Qantas Points will be awarded once connected to the app for a minimum of 90 days. (AU Only)

*Terms & conditions apply. Must be a Qantas Business Rewards member to earn Qantas Points. See here for offer details.

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ServiceM8
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ServiceM8 + Xero

Together, ServiceM8 and Xero form an end-to-end solution for trades & service businesses — each item of work is captured once, and guided through a best-practice workflow of communication, job management & accounting. Information syncs between ServiceM8 and Xero to streamline workflows, avoid double entry & reduce administration. Features include:

  • Invoices approved in ServiceM8 are raised in Xero for automatic reconciliation.
  • Clients and items sync between ServiceM8 & Xero, with changes in one account updating the other.
  • Payments received against an invoice in ServiceM8 sync to Xero, and payments received in Xero sync back to ServiceM8.
  • Tax rates and income account codes are imported automatically from Xero.

Reviews & ratings

4.6 out of 5 stars
219 Reviews
5 star(78%)
4 star(10%)
3 star(5%)
2 star(2%)
1 star(4%)
RC
Ryan Curran
Posted
1 out of 5 stars

Buyer Beware

We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new. Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review. It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.
MC
Matthew Clarke
Posted
5 out of 5 stars

Making life simpler

ServiceM8 has made my life much simpler being connected to Xero. It makes keeping my book work under control much easier and simpler. Thank you for making things simpler.
SW
Shaun Williams
Posted
5 out of 5 stars

Simple and works as expected

SerivceM8 has revolutionised by business and the xero integration makes managing day to day finances easy compared to other software I've used in the past. I would highly recommend both and for anyone who uses ServiceM8 but uses another accounting package other than xero, I strongly suggest making the switch as the two work together perfectly.

Additional info

Shared data

Xero
ServiceM8
Tracking Categoriesshared from Xero to ServiceM8
Tax Ratesshared from Xero to ServiceM8
Paymentsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Itemsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Invoicesshared from Xero to ServiceM8 and from ServiceM8 to Xero
Contactsshared from Xero to ServiceM8 and from ServiceM8 to Xero
Bank Transfersshared from ServiceM8 to Xero
Bank Transactionsshared from ServiceM8 to Xero
Accountsshared from Xero to ServiceM8 and from ServiceM8 to Xero

App details

Added in 2015

Countries

Australia, Canada, Global, Hong Kong, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English

Support

Setup walkthroughContact supportsupport@servicem8.com

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Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.