Do be AWARE of eWay if you have multiple businesses in Xero with a single login. I had been a happy eWay customer for a couple of years with my two businesses using their legacy payment system, PayNow which all worked fine until they moved over to PayThis earlier in the year. One of my businesses got deauthorised as a result and on investigation, eWay advised me it is a known issue but it did not appear that they were planning to rectify. They just suggested I use a third party form builder to manually create invoices which was not an appropriate suggestion. PayThis appears to me a backward step for anyone with multiple businesses on a single login. I have now moved, advised eWay of this, and they wished me all the best - great effort for customer retention !

Undeniably the worst app available on Xero. It just doesn't work. I've lost so many customers and sales due to their inability do one thing, take payments. Sadly i have to give them one star as i can't give them no stars as it's not an option.

eWay support is appalling. I raised a problem via online chat two weeks ago, after receiving no follow up at all after 7 days I rang a phone number I had saved to my phone and got through to technical support. They offered to escalate the issue and only at my request provided a case number. We are now another 7 days further along and still no response. On ringing the support team again I've been advised that they have passed my concerns onto the development team. After a lot of foot stamping I did receive a call back to advise although the development team couldn't explain how their system had allowed the problem to occur they had identified what the problem was. In other words if someone had looked at my problem two weeks ago I could have had it resolved the same day! This is not the first time I've received such bad support from eWay and I'll be advising my clients to find a new merchant provider.