Deputy
134 Reviews
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Lauren Lance
Posted 5 Jul 2024
Misleading Pricing Information
We started using Deputy in 2018. Till recently, it provided the functionality that our business required. Like many in the retail industry, we have experienced difficult times recently and in the last 6 months have closed 3 locations, going back to just one. I have been reviewing all our subscriptions and noticed that the monthly $27.50 charge seemed to be over the $8pp charge I thought we were paying for (we are now down to 2 staff).
I contacted Deputy and received a prompt response from a service agent. When I highlighted the discrepancy, all they could do was provide a generic copy and paste link from a which justifies the minimum $25 monthly charge to covering "our upfront set-up and ongoing support and technology costs". The worst part of this experience is the fact that when I highlighted to the agent that the monthly charge is not displayed on their pricing page on their website as it is on one of their competitors, RosterElf, they ignored me. This is quite frankly deceiving, in addition to not being displayed on the pricing page, it’s also not detailed on the dashboard to a deputy user either. This is only mentioned/ hidden on help centre page of the website.
We have now cancelled our subscription and found an app that suits our budget and functionality requirements. If you’re reading this and you’ve made it this far
;) we have now switched to Droppah- great news, it’s free for teams of up to 11 and even offers integration with Xero for payroll.
2 people found this review helpful.
Response from Deputy
Hi Lauren,
Thank you for taking the time to leave us this feedback, and we’re sorry to see you leave us as a Deputy customer.
In 2022, we introduced a minimum monthly spend to ensure that we are able to continue building a product that serves our customers today, and into the future while also delivering an excellent level of customer service.
Despite our best efforts to communicate this change at the time via several emails, it seems that unfortunately in this case the emails may have been missed, and we’re sorry that this change took you by surprise.
We are disappointed to hear that you feel misled with our pricing, as we pride ourselves on our pricing transparency, with all details about our pricing listed on our website’s pricing page (deputy.com/pricing). Our minimum spend details can also be found on our pricing page, within our frequently asked questions.
We wish you and your business all the best,
The Deputy Team
SBSara Baqar
Posted 1 Jul 2024
Overall a very efficient way of managing roster scheduling and payroll obligations. The leave balances do not sync with Xero as well as I would like however excellent integration overall.
LM
Louise Murray
Posted 1 Jul 2024
Deputy and Xero
Deputy works well most of the time with Xero, but sometimes, unless everything completely matches between the two apps, there can be glitches, which is frustrating and slows things down. on occasions where we have needed tech support, each support team has said it is the other apps problem. Even more frustrating!
JS
Jigar Shah
Posted 29 Jun 2024
Works okay most of the time
System works well but they have reduced there customer support and very expensive lately.....
KF
Katie Freeman
Posted 27 Jun 2024
Easy Integration for Payroll
I use Deputy to schedule shifts and for staff to clock in and out. It's very easy to import the approved Timesheets into Xero.
FE
Fiona Eden
Posted 27 Jun 2024
Excellent
Extremely user friendly. Integrates with Xero seamlessly
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.