Cin7 is a terrible party between Shopify and Xero. Before integrating Cin7 all Shopify ordered pushed into Xero as completed sales. Now thanks to Cin7's interference, it is changing all orders to open so you have to waste time individually going through each order and changing its status in Xero which is time consuming and costly. Cin7 claim they can't tell Xero something is paid for because they don't know, but that's a joke because Shopify is telling Cin7 it has taken payment for the order. This has been a problem for years, i have raised it with Cin7 so many times and they have told me every time "that's how it is and we won't change it". Looking for an alternative to Cin7.

13% fee increase this year, 14% last year, 13% the year before that. No explanation and no discernible improvement in the offering. Overall I'm happy with the product but this kind of price gouging is not acceptable. I will certainly be looking for alternatives.

We have been using Cin7 for multiple years at this point and we are looking for another solution to manage our inventory and light manufacturing jobs. Here are the reasons to stay away : 1. Can't provide an itemized list of stock items that the total sum matches what is reported in XERO. They report the stock value by making the sum of the Opening Balance - PO - COGS + Adjustments Methods. This would be ok, if we could have a list of what is reported, by that doesn't exist. There 'Historical Report' is on a Received / Dispatched Date Basis. While they report the Stock Value in Xero on invoice date basis. Thus creating discrepancies that are hard to reconcile. You have to figure what is 'in transit' 2. To easy to make mistakes. Hard to track where you made it. If a member of your staff receives a PO, but no invoice number is added or invoice date, the PO will be marked as received, but it won't show in your inventory. 3. When completing a job it may not process it correctly. It will either not use the proper values of used components for a production job, or user the quantity of components needed to assemble something, but will mark the number of items made to zero. Which is a nightmare to track, as the job will look like it has been processed correctly. 3. If you are using batch numbers like I do to track one of the processes, there is no way you can bulk assign batch numbers to the final assembly. You have to click units batch by batch. 4. Sales orders are not easy to complete either if you don't know you sku code by heart. There is no way to 'browse' for the product you are looking for. 5. No way to have titles for different variants of your products. 6. If you live in an area where you have to display state ( province ) and federal taxes, you're screwed. Most of the time the calculation is either not happening or wrong. 7. B2B portal is a joke 8. Won't batch fulfilled order FIFO. There 'Complete all' start from the top SO in the gris which is the latest SO. 9. Can't process Shopify line items discount coming from Shopify. So if you mix discounted taxable and with tax-exempt items in a sales order, it will handle it discount as taxable. Thus in my case, it generates a negative sales tax amount. 10. Support has gone down the drain. They do not answer in 24 hours, they answer months later usually sending you to a knowledge base article. They don't read your comment or explanation, or your indication that you have already read the knowledge base. When you reply to them that you read and did follow the KB they basically tell you that you have to figure it out by yourself and F*** Y**. 11. Their API documentation is incomplete, and all the parameters they list are not listed with the proper capitalization of letter. For example, it lists the parameter 'InvoiceDate' if you querying the API, you have to use 'invoiceDate'. If you're following the KB you might ask yourself for a while why the hell isn't it returning the parameters I want. 12. UI isn't intuitive at all for staff. 13. If you find an error in a transaction that happened more than 90 days ago, you can correct it, but it won't be considered. 13. Prices increase constantly and no real improvements to the software, or at least critical aspects are not addressed. So if you reach this point, stay away. If you care for your ledger to be clean an error free. Stay away ! If you don't want to spend to many hours doing manual corrections because they sucks, stay Away. STAY AWAY !