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Workshop Software

By Workshop Software
4.22 out of 5 stars
Free 14 day trial available
Get this appView pricing plans
Job management for auto, truck, marine and machinery repair shops. Quote, book, order parts, invoice and take payment in one place, then sync invoices, contacts, payments and supplier bills straight into Xero. 9,400+ users. 14 day free trial, no credit card.
Rated
4.2
out of 5
Reviewed by
25
Xero users
Try this app
Free 14 day
trial available
Listed for
10 years
May 2016

Overview

Run the whole workshop in one system. Let Xero run the books.

Workshop Software is job management built for mechanical repair businesses: auto, truck and diesel, marine, motorcycle, RV and caravan, farm machinery, mobile mechanics and specialist trade shops. It covers everything from the first enquiry to the paid invoice, then hands clean financial data to Xero.

What it does

  • Bookings and scheduling - online bookings from your own website, a drag and drop diary, and technician allocation
  • Quotes and job cards - build a quote, convert it to a job card, attach photos and video, and get approval by text or email
  • Vehicle history - every job, part and note held against the vehicle and searchable in seconds
  • Parts and stock - order from Repco, Burson, Capricorn, GPC ProLink (NAPA) and PartsTech, with stock levels and supplier invoices tracked
  • Invoicing and payments - invoice straight off the job card and take payment in person or online with WorkshopPay
  • Customers who come back - automatic service, registration and booking reminders, plus a customer portal for quotes, history and rebooking
  • Reporting - job profitability, technician productivity and performance dashboards

For accountants, bookkeepers and advisors

If you look after a repair shop client, this is the system that ends the shoebox. Invoices, customer and supplier records, payments and deposits post into Xero automatically, against the accounts and tracking categories you map. Xero lock dates are respected, so a closed period stays closed. Month end becomes a review rather than a rebuild. Advisors can have their own login on the client's account, so you are not borrowing a workshop seat to get in.

Why workshops choose it

Over 9,400 people use Workshop Software every day across Australia, New Zealand, the United Kingdom, the United States and South Africa. Onboarding, data migration from your old system and support come from people who work with repair shops all day, every day.

Workshop Software is a listed app on the Xero App Store and is reviewed for security annually.

14 day free trial. Full functionality. No credit card required.

Workshop Software
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Workshop Software + Xero

Connect once. No double entry after that.

Authorise Xero from Settings, map your accounts, and every transaction flows across automatically from then on.

What flows into Xero

  • Sales invoices raised from a job card, with full line detail and tax
  • Customer contacts, created new or matched to your existing Xero contacts
  • Supplier contacts and supplier invoices from parts purchasing
  • Customer payments and receipts, posted to the bank account you nominate per payment method
  • Customer deposits and part payments taken before a job is finished

How you control it

  • Map Workshop Software accounts to your Xero chart of accounts, so labour, parts, sundries and sublet land exactly where your accountant wants them
  • Xero tracking categories are supported, so you can report by site, technician or job type
  • Xero lock dates are respected, so a workshop transaction cannot reopen a closed period
  • A sync event log records every record sent, with a plain English message and a fix whenever Xero rejects something

What it means in practice

The workshop keeps working the way it always has: quoting, ordering parts, invoicing off the job card. The bookkeeper stops re-keying invoices. The accountant opens Xero and finds the month already coded and reconciled against real jobs. Nobody spends BAS or VAT week chasing a folder of supplier invoices.

Pricing plans

This app includes a free 14 day trial

*All prices are exclusive of tax

Silver

Everything a single site workshop needs to quote, job manage and bill.
ZAR 1,400.00 /month (billed monthly)
  • + R295.00 /additional user/month
  • Job cards, quoting and invoicing in one screen
  • Booking diary, scheduling and technician allocation
  • Full vehicle and service history, instantly searchable
  • Stock control and simplified supplier management
  • Automatic service, rego and booking reminders
  • Customer portal, SMS and email communications
  • Xero sync: invoices, contacts, payments, supplier bills
  • Management reporting and data import/export
  • 1 user included, add more seats any time

Gold

Everything in Silver, plus mobile, inspections and online bookings.
ZAR 1,700.00 /month (billed monthly)
  • + R295.00 /additional user/month
  • Everything in Silver
  • Advanced technician phone app
  • Electronic inspections with photos and video
  • Customers approve work from their phone
  • Online bookings direct from your website
  • Performance and profitability dashboards

Platinum

For multi site groups and workshops that need API access.
ZAR 2,900.00 /month (billed monthly)
  • + R295.00 /additional user/month
  • Everything in Gold
  • Multi site management from one account
  • Public API for your own integrations
  • Public Booking API
  • Advanced service scheduling
  • WorkshopWeb integration

Reviews & ratings

4.2 out of 5 stars
25 Reviews

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Most recent reviews

TT
TERRY TAYLOR
Posted
2 out of 5 stars

Abysmal Support

Initial experience was good and the foundation is good but customer support is terrible. Paying extra for the ability to do inspections and I feel like I'm a beta tester for them. Ongoing issue with no resolve has me looking elsewhere. I can not recommend at this time.
2 people found this review helpful.
LH
Linda Heron
Posted
1 out of 5 stars

Getting worse not better

We have been using workshop software for over 7 years now, and with every update the system is getting worse not better. The system is slow and full of glitches. Every update they roll out is then rolled back within days as there are so many problems with it. They roll out major updates close to the EOM / EOFY with little concern that the majority of their users will be trying to manage extra workload at this time of year. It takes days to receive any help from their support team unless the whole system goes down, which is happening more often. I am finding other software, and I would seriously advise that WS is not the best option at this time.
3 people found this review helpful.
JH
Jason Hodge
Posted
5 out of 5 stars

Getting More From Workshop Software

I was fortunate to have a call from Gerrard to see how everything was going. I knew I was probably only scratching the surface of what Workshop Software could do for my business. Gerrard looked at what features I was using and how I used Workshop Software. He showed me quite a lot more and made suggestions on how I could use the Software smarter. Will be implementing these latest discoveries to make life a bit easier. Thankyou Gerrard.
One person found this review helpful.

Additional info

Shared data

Xero
Workshop Software
Paymentsshared from Xero to Workshop Software and from Workshop Software to Xero
Invoicesshared from Xero to Workshop Software and from Workshop Software to Xero
Contactsshared from Xero to Workshop Software and from Workshop Software to Xero
Accountsshared from Xero to Workshop Software
Tracking Categoriesshared from Xero to Workshop Software
Tax Ratesshared from Xero to Workshop Software

Functions

InventoryInvoicing and jobs

Industries

Automotive

App details

By Workshop Software
Added in 2016

Countries

Australia, Canada, Global, Hong Kong, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English, Spanish

Support

Setup walkthroughContact supportsupport@workshopsoftware.com

Contact

1300 729 658

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14 day free trial available

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.