Update - Since this review, Amaka reached out and with the help of Ria and Martin they have sorted out my accounts. So I have increased by star rating from 1 to 3. Be the squeaky wheel if you need something to happen. Xero support just point you to the app maker anyways. I used Amaka to sync my Shopify invoices into Xero, and honestly, it’s been nothing but problems from day one. The syncing is unreliable. There are constant issues, and instead of saving time, it’s created more work. I’ve had invoices duplicated multiple times, which means I’m now manually going through everything to clean it up. I've had payments that have not synched. That completely defeats the point of using a tool like this. Customer support is just as frustrating. They’re extremely difficult to get hold of, and when you finally do, you’re booking a call a week in advance for a 30-minute slot. For a paid service that’s supposed to streamline your accounting, that level of support is unacceptable. What’s most frustrating is the time it’s cost me. I would have been better off hiring a bookkeeper to do this properly from the start rather than dealing with the constant errors and manual fixes this app has created. Overall, a complete waste of time and I would not recommend this to anyone serious about running a smooth accounting setup.

Amaka team were incredibly helpful at getting us back on track with our disconnected integration - special thanks to Hani & Alvin.

Ria was super helpful with the Shopify + Xero integration, and with fixing our issue.