Paystack
5 Reviews
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Jaco Krüger
Posted 13 Mar 2025
Doesn't work
I spoken with the paystack team now, they said its a bug on their side and will fix it. 3 months later they say its fixed. Still doesn't work.
Response from Paystack
Hi Jaco, thank you for your feedback, and we're sorry for the confusion and frustration you've experienced. We understand how important it is to have clear communication, especially when you're counting on a feature to work.
In this case, the issue you encountered was due to a feature that the current version of the app doesn't support, rather than a bug. We're currently working on it, and it should be available soon. We’ll be sure to share updates as soon as it’s live.
We really appreciate your patience and for bringing this to our attention. It’s helping us build a better experience for everyone.
AG
Adriaan Grove
Posted 1 Mar 2025
Bugs and poor support
The Paystack integration with Xero is not stable and has bugs. We're currently left stranded where card payments don't work through Xero invoice with poor response from Paystack to resolve this
Response from Paystack
Hi Adrian,
thank you for your feedback, and we're really sorry for the experience you had with the Paystack integration for Xero. We understand how important it is for your payments to work reliably, and we're deeply sorry this wasn't the case for you.
Since your report, we’ve identified and fixed the bugs that were affecting the app, and we’ve made several improvements to ensure a more stable experience moving forward.
We appreciate you bringing the issue to our attention, and apologize for the time it took to resolve.
KPKyle Phillips
Posted 16 Aug 2024
Easy payments and setup, but needs a bank feed
Definitely a 5 out of 5 for me in terms of setup (took 5/10m), customer experience, debit orders/subscriptions, look/feel in the dashboard and payments showing in the main business account, however a bank feed would be a amazing for a full five out of five.
Response from Paystack
Hi Kyle, thanks for the fantastic review! We're delighted to hear about your positive experience with the app's setup, customer experience, and functionality. Your suggestion for a bank feed has been shared with our development team, and we'll let you know once this feature is available.
We're constantly working to improve based on user feedback like yours. Thanks again for your support and for choosing our app!
RG
Reinhardt Gallowitz
Posted 19 Apr 2024
Bad integration & No resolution yet from Paystack
The experience with Paystack's team has been thoroughly disappointing and inefficient. Their integration overlooks a critical aspect of Xero usage—many of us rely on the Bank Feed feature to synchronize transactions automatically. Instead, installing the Paystack app adds a redundant "Paystack Clearing Account." This not only duplicates every payout transaction in our Xero account but also leads to confusion with an existing bank feed. I have repeatedly reached out to their support team and even had a direct call to discuss a resolution. Unfortunately, their follow-up has been lackluster, with no clear communication on when the issue will be resolved. This oversight has significantly disrupted our accounting processes.
Response from Paystack
Hi Reinhardt,
We're deeply sorry to hear that you've had a poor experience using and getting support for our app. Your support ticket is being reviewed, and one of our Customer Success Managers will reach out to resolve the issue asap. Regarding the app's user experience, the app isn't currently integrated with Xero's Bank Feed feature. However, the Bank Feed feature is currently in development and will be available soon. We're sorry about the issues this has caused for your reconciliation, and our CSM will escalate this to our development team to find a stopgap solution for you.
RM
Robert Maclean
Posted 17 Jan 2024
Works very nicely...
Makes recon a lot simpler.
Response from Paystack
Hi Robert, thanks for your review and for taking the time to share your experience with our app! We're glad to hear that it has simplified your reconciliation process. Our team is dedicated to providing effective and user-friendly solutions, so knowing that our app is making a positive difference in your workflow means a lot to us.
If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for your support and for choosing our app.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.