Customers sign up a 'pay' but it doesn't seem transact until invoice due date. By which time people may have gone over their limits. Annoying for both vendor and customer.

I transacted money via gocardless, repeated attempts to recover the money. Offer information to them, anything to fix the issue and move on was met with silence. They still hold 20,000 at the time of the review. No end in site. They are now countering my honest reviews with fake profiles. I’ve never made an effort like this on reviewing anything until I used their service. Do not use them. They will take your funds. Their support and assistance is terrible. Avoid.

Xero marks all invoices as PAID on the due date, while Go Cardless can then take another 5 days to make an actual collection and payout, so why mark it as paid ? Ridiculous. Other than that, I would give it a higher rating. Please fix it urgently.

They have a $5,000 limit on payments that isn't obvious anywhere. To raise this limit they ask you more questions than the IRS. You send them what they ask for, and they don't take the time to read it properly and ask the same question again. Look elsewhere for ACH payments.

their customer service is attrocious. 3 months of stuffing around to get a pay out. they dont read documents they ask you attach. multiple people replying and not reading history. a complete waste of my time and so frustrating. do NOT recommend this company what so ever

Despite providing all the necessary documentation and having my account fully verified, my account was suddenly closed after the first payment without any warning or explanation. The lack of communication from their customer service team has been particularly frustrating. I would strongly advise anyone considering this GoCardless to think twice. The risk of unexplained account closure, combined with poor customer support, makes it a very unreliable partner for any business. There are other providers out there with more transparent practices and better support.