As many others have reported, when we applied, we made a mistake on the document verification (uploaded an older than 3 months document) and the account was closed. No opportunity to correct it, permanently can't use this company. It's such a strange policy.

Generally works very well. The one setback is that unlike transactions/invoices/fees are paid, when a payout is received, it appears on the Transactions Tab, but not on the Statement Tab. The transaction then has to be manually selected and the [More/Mark As Reconciled] button has to be clicked to force the transaction to the statement page.

We opted for GoCardless as a simpler means for both our customers and ourselves. We've been using it for 6 years now without any issues, integration was easy, sign up for customers has always been simple and we've never had any issues with payment coming through, or being able to reconcile. I've found that being able to split invoices into monthly instalments is a real win for clients wishing to spread the cost, and have never had any problems when setting these up. I would definitely recommend them.

Every time I have processed an invoice for a customer I have had issues even though it was set up correctly. They keep the money if a client pays but have an issue and will notify you. If you do not use the account for a short amount of time they disable giving you paid bills from customers and DO NOT NOTIFY YOU. DO NOT RECOMMEND

We instituted GoCardless to put our clients on autopay for our rental business and it has greatly improved our Accounts receivables in payment and collecting times. I'm happy so far. Customer service has been pretty good, they respond within 24 hours via email. It's kind of annoying when you're trying to figure something out immediately, so that could certainly improve but overall it's helped us considerably.

We want to thank the GoCardless team and Xero for helping out with a problem and solving it quickly. Thank you for your quick service, and it was great to be able to ring them and talk to them personally. Kind regards.