Stripe
339 Reviews
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MG
Michael Gardiner
Posted 6 Nov 2025
this is a scam they don't do anything for the money and charge
shit please cancel
AM
Alex McGough
Posted 6 Nov 2025
Misleading
I'm really disappointed. When I signed up, I didn’t realise there were fees until a few payments had already come out. I then saw that the service charge had been deducted from my account, but it’s hidden in Xero. I’m upset because I’ve lost money on a fee I wasn’t aware of. It feels like this was too good to be true.
YJ
Yaser Jarrar
Posted 29 Oct 2025
Slow, misleading and high fees
We had an existing Stripe account and the integration went and generated a new one..... Very misleading onboarding flow by Xero/Stripe. We got stuck with 7+ days to first payout and no recourse, support couldn't help - most other merchant facilities in Australia are faster settlement and cheaper. Extremely frustrating.
One person found this review helpful.
Response from Stripe
Hi Yaser- we’re sorry for the confusion and delay you experienced with your payouts. We'd like to take a look at what happened and see if you need any other support, please reach out at https://support.stripe.com so we can review your account and see what happened. Thank you!
CJ
Charles Johnston
Posted 28 Oct 2025
wanted to cancel as didn't even know hold my money from clients still waiting money comes in ...and requested change password never received email so can't even cancel or update my invoice details
Response from Stripe
Hi Charles- we’re sorry for the trouble accessing your account. We’d like to help get that sorted. Please reach out to Stripe Support at https://support.stripe.com
so our team can take a closer look.
GC
George Clements
Posted 27 Oct 2025
Stripe via Xero: Expensive, Confusing, and Poorly Sold
The fees are excessive and completely lacking in transparency. After a long and frankly exhausting phone call, I was finally given this breakdown:
* 1.5% + 20p for standard UK cards
* 1.9% + 20p for premium UK cards
* 2.5% + 20p for EEA cards (+2% if currency conversion is required)
* 3.25% + 20p for international cards (+2% if currency conversion is required)
None of this is clearly displayed anywhere within Xero or Stripe’s onboarding process, and you only discover the true costs once you are already tied in. It feels deliberately opaque — designed to confuse rather than inform. For small businesses, the charges quickly become disproportionate, and the lack of straightforward communication is deeply frustrating.
One person found this review helpful.
Response from Stripe
Hi George- We’re sorry to hear the fees and communication around them haven’t felt clear, we know how frustrating that can be. If you need any further help or if there is anything we can do to clarify , we are happy to walk through your specific transactions to make sure everything lines up correctly and you get any questions answered. Please reach out to our support team at https://support.stripe.com, we're here to help.
RC
Rowan Clark
Posted 21 Oct 2025
Ridiculous fees without tranparency
Thought this was the app we needed, but we have just been losing money. The fees are not passed to the customer in full like nominated during setup. There is no transparency of the fee breakdown. Transactions don't match the xero invoices/payment fees. Currently looking for something else to try.
2 people found this review helpful.
Response from Stripe
We’re sorry to hear this hasn’t worked as expected. We’d really love to get this sorted for you- our team can look into why fees aren’t syncing correctly, review the invoice mismatch, and make sure everything’s set up properly. Please reach out to Stripe Support at https://support.stripe.com and our team will be happy to help.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.