The various modules and overall systems frequently break, and they never communicate seamlessly. The employees at Paychex are constantly moving divisions, and one department is completely oblivious from the way another department operates, even though they’re required to work together in order to provide the services stated. Pricing is an incredible mystery, and they routinely (at least two times a year) overcharge me with a series of invoices that are very difficult to track and tie to agree upon services. We dealt with all of the downfalls because of the Workmen’s Comp. integration Paychex previously offered. With this beneficial integration being phased out, my company is actively looking for a new comprehensive PEO provider. My employees have never been happier than when I told them we will be making the shift away from Paychex.

Paychex administers our payroll and we selected the optional add on feature that creates a journal entry that is automatically imported after each payroll is run. The books tie each time and all we have to do is cash code the bank transactions into the payroll clearing account. When you sign up, there is someone assigned that walks you through it all and sends you a follow up with step by step instructions.

I just read ADP's review and Paychex is no better. When we were on the SEO platform, our payroll support was very good. We have been running benefits, HR, 401k, payroll, time clock, General Ledger module with so many mistakes, lack of follow up, providing totally wrong responses to questions (not understanding simple questions) and they like to send canned answers to our detailed questions. Example: Why was a check cut then credited to our bank account, why were taxes taken out twice on the same check, what is the breakdown for non-detailed costs? These questions are for one specific transaction with responses from them like "please review the Cash Requirements report". WE ALREADY DID THAT!!!! This is why we followed up with you!!!! Under the SEO platform, at least the payroll specialist would answer the phone 50%, but under the PEO platform they never answer and we still have over a dozen open issues. Now it seems we cannot even turn to the competitor after reading ADP's reviews. WOW!!!! Please be careful when walking into these services. Allerion Consulting Group, Inc.